Izekor Derrick

Supported media and communication efforts, managed AV equipment, and coordinated livestreaming.

• Improved team efficiency by streamlining internal communication processes.
• Captured photos, designed graphics, and provided technical support during services.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Completed day-to-day duties accurately and efficiently.

• Maintained accurate records of all incoming and outgoing stock items.
• Coordinated with suppliers to reorder supplies and manage inventory replenishment.
• Led physical counts and reconciled discrepancies to maintain accurate inventory records.
• Assisted with execution of projects and made recommendations for process improvement to appropriate leaders.
• Scheduled large shipments and planned logistics to reserve sufficient storage space for incoming items.
• Assisted in training new staff members on proper inventory management procedures.
• Managed inventory levels to ensure optimal stock at all times.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Utilized CRM tools to track and manage customer interactions and service requests.

• Assessed and processed student applications for various programs, ensuring admission requirements were met
• Maintained accurate student waitlists and managed registration priorities for multiple programs
• Created and managed course sections in student information system similar to Banner
• Calculated grade point averages and assessed academic credentials for admission eligibility
• Responded to inquiries from prospective and current students regarding program information
• Processed payments and maintained financial records with zero discrepancies
• Collaborated with recruitment, counseling, and finance departments to resolve student issues

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.