Izayah Ouano-Dotson
Vancouver,BC
Summary
Highly experienced Hostess with over 2 years of delivering exceptional customer service and orchestrating memorable events. Currently pursuing a B.A. in Media and Architecture, I possess a profound understanding of customer service dynamics and a deep enthusiasm for sports bar culture and vibrant, high-traffic environments. Eager to apply my expertise and passion to a dynamic role in the restaurant industry.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
The Tap House Guildford
Surrey, BC
04.2024 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Hostess/Expeditor
Shark Club Sports Bar & Grill
03.2023 - 04.2024
- Welcomed guests with professionalism and warmth, ensuring a positive first impression and seamless seating experience.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
Hostess & Food Expeditor
Cactus Club Cafe
01.2022 - 01.2023
- Greeted and seated an average of 500 guests daily, ensuring a smooth and welcoming experience
- Managed and scheduled reservations for over 50 customers each day, both by phone and online
- Assisted with food running and table bussing during peak times to maintain efficient service
- Presented daily specials and recommended popular drinks, leading to a 10% increase in drink sales
- Delivered exceptional customer service, building strong relationships with repeat guests
- Warmly greet guests, manage reservations, and coordinate with kitchen staff to ensure timely food delivery
- Enhance customer satisfaction through attentive service
- Liaise between front-of-house and kitchen teams, facilitating smooth communication
- Resolve guest concerns promptly, fostering a positive atmosphere
- Implement efficient seating strategies to maximize restaurant capacity
- Adapt quickly to high volume periods
- Assist servers during peak hours, expedite food orders, and maintain a welcoming environment
Birthday Party Hostess
Chuck E. Cheese
05.2019 - 03.2020
- Coordinated and managed reservations, special events, and birthday parties
- Efficiently hosted multiple parties simultaneously, overseeing food, cake, and accommodations
- Assigned over 400 customers per night to appropriate tables and ensured proper guest distribution
- Maintained smooth dining operations by checking tables and addressing guest concerns with management
- Prepared the dining area in advance for each service
- Met diverse guest needs, including providing booster seats for children and ensuring comfort for wheelchair users
Education
Bachelor of Arts - Media & Architecture
University of British Columbia
Vancouver, BC02.2025
Skills
- Communication
- Problem solving
- Customer service
- Food service
- Teamwork
- Time management
- Efficiency
- Attention to detail
- Adaptability
- Reservation management
- Gymnastics Coaching
- Event coordinator
- Leadership skills
Certification
- Respect in Sport, 09/01/24
- Trampoline foundations
- Serve It Right
Timeline
Server
The Tap House Guildford
04.2024 - 01.2025
Hostess/Expeditor
Shark Club Sports Bar & Grill
03.2023 - 04.2024
Hostess & Food Expeditor
Cactus Club Cafe
01.2022 - 01.2023
Birthday Party Hostess
Chuck E. Cheese
05.2019 - 03.2020
Bachelor of Arts - Media & Architecture
University of British Columbia