Izalenys Torres Ramos
Mississauga
Summary
Dynamic dental professional with extensive experience excelling in patient services and appointment scheduling. Proven ability to enhance patient satisfaction through effective communication and insurance verification. Adept at managing records and utilizing dental terminology, ensuring a smooth office operation while fostering trust and positive experiences for patients.
Overview
26
26
years of professional experience
Work History
Dental Receptionist
Dentistry On Derry
05.2024 - Current
- Answered telephone calls to offer office information, Appointment scheduling,
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Data entry.
- Billing and coding.
- Helped patients complete necessary medical forms and documentation.
Dental Assistant /Front Desk Receptionist
Dr Marinela Mejia
02.2006 - 10.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care guidelines.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Appointment scheduling.
- Dental insurance breakdown.
- take impressions.
Dental Receptionist
Family Dental Care
12.2001 - 06.2005
- Provided excellent customer service to create positive experiences and build patient trust.
- Helped patients complete necessary medical forms and documentation.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Improved patient understanding and compliance with treatment plans by explaining procedures and answering questions.
- Reduced no-show rates through timely and effective appointment reminders and confirmations.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Dental Receptionist
Dr Brenda Stands
03.1999 - 11.2001
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Helped patients complete necessary medical forms and documentation.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Expedited appointment scheduling through effective utilization of office management software systems.
- Prepared and processed patient referrals and transfer requests.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Assisted with medical coding and billing tasks.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
Education
Dental Assistant - Health
Toronto School Of Buisness
Mississauga, ON09-1998
Skills
- Phone and email etiquette
- Dental terminology
- Excellent multitasking capability
- Appointment scheduling
- Insurance verification
- Front office management
- Patient scheduling
- Punctual and reliable
- Records management
- Patient services
- Patient documentation
- Data entry
- Adept at multi-line phones
- Spanish fluency
- Knowledge of and familiarity with dental procedures and dental terminology
- Good interpersonal, written and oral communication skills
Languages
Spanish
Full Professional
Timeline
Dental Receptionist
Dentistry On Derry
05.2024 - Current
Dental Assistant /Front Desk Receptionist
Dr Marinela Mejia
02.2006 - 10.2023
Dental Receptionist
Family Dental Care
12.2001 - 06.2005
Dental Receptionist
Dr Brenda Stands
03.1999 - 11.2001
Dental Assistant - Health
Toronto School Of Buisness
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