Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Izéah Mathurin

South Porcupine

Summary

I am a dynamic and detail-oriented young professional with a strong background in customer service. I hold with pride, the eagerness and drive to be 100% in any given situation with professionalism and pride of the/your company.

I have proven ability to enhance guest relations and manage high-pressure situations effectively. I am skilled in multitasking and team collaboration, consistently exceeding client expectations while maintaining a professional appearance at all times.

I bring with me adaptability and I am always committed to delivering exceptional results. I adapt well to changing protocols and implement them strategically at all times.

I am energetic and personable with the natural ability to create welcoming environments and foster positive guest experiences.

I am confidently aware that communication and organizational skills are essential for coordinating reservations and managing guest interactions. Always committed to providing exceptional service and contributing to seamless and enjoyable atmosphere.


I consider myself a high-energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits, and customer desires. Calm and level-headed in all types of situations.

Overview

1
1
year of professional experience

Work History

Host

Wacky Wings Timmins
09.2024 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Cleaning/Sanitization of all bathrooms to maintain a clean/sterile bathroom setting.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.

Grass Cutter

Self Employed
05.2024 - 10.2024
  • Operated lawn maintenance equipment and tools such as mowers, edgers and leaf blowers.
  • Increased client satisfaction with consistent, timely completion of grass cutting tasks on residential properties.
  • Ensured safe working conditions by keeping equipment well-maintained and adhering to safety protocols during operations.
  • Improved property aesthetics with careful trimming around trees, flowerbeds, walkways, and other landscape features.
  • Managed time efficiently by prioritizing tasks based on factors such as weather conditions or client deadlines.

Snow Shoveler

Self Employed
12.2023 - 04.2024
  • Kept myself available for the elderly who needed snow shoveling.
  • Utilized proper shoveling techniques to minimize physical strain and increase efficiency.
  • Provided reliable service by being punctual and prepared for each job assignment.
  • Exceeded client expectations by thoroughly removing all traces of snow from designated areas within given deadlines.
  • Demonstrated attention to detail when removing snow from delicate surfaces like gardens or ponds.

Goalie Hockey Helper

PMHA
01.2024 - 03.2024
  • Taught young aspiring goalie children some goaltender techniques.
  • Listening and guiding/comforting their fears.
  • Weekend position.

Education

High School Diploma -

Roland Michener Secondary School
South Porcupine, ON
06-2026

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Adaptable to change
  • Team player mentality
  • Detail-oriented
  • Professional appearance
  • Exceptional communication
  • Guest relations

Languages

English
Full Professional

Interests

  • Volunteering with youth sports programs as a goalie helper
  • Embracing outdoor adventures such as fish and wildlife Keen interest in firefighting and forestry
  • Reading
  • Passionate about balancing physical health with mental and emotional wellness

Timeline

Host

Wacky Wings Timmins
09.2024 - Current

Grass Cutter

Self Employed
05.2024 - 10.2024

Goalie Hockey Helper

PMHA
01.2024 - 03.2024

Snow Shoveler

Self Employed
12.2023 - 04.2024

High School Diploma -

Roland Michener Secondary School
Izéah Mathurin