Izabelle Pillai
Scarborough,ON
Summary
Friendly, Enthusiastic and ambitious with wide-spread transferable skills looking for an opportunity to utilize exceptional ability to connect with people and respond to their needs. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Newspaper Carrier
Scarborough Newspaper
12.2019 - 03.2020
- Distributed papers in various weather conditions during early morning.
- Assembled and bagged newspapers prior to delivery.
- Delivered newspapers and flyers to about 100 homes daily.
- Maintained up-to-date records of delivery routes and customer information.
- Resolved delivery complaints and escalated complex issues to management.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
Cashier and Barista
Panera Bread
06.2021 - 04.2022
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Sales Associate
Steve Madden
04.2022 - 09.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Server
Edward Village
09.2022 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Strengthened communication skills through regular interactions with others.
Education
High School Diploma -
Senator O'Connor College School
06.2023
Skills
- Excellent customer service skills demonstrated by exceeding expectations at every interaction
- Extraordinary communication skills and ability to build and cultivate relationships to drive business retention
- Very strong organizational, time management and problem solving abilities with strong ability to multitask
- Displayed excellent interpersonal and communication skills when dealing with various individuals in fast-paced environment
multilingual
Speaks, English, French, and Tamil
Timeline
Server
Edward Village
09.2022 - 06.2023
Sales Associate
Steve Madden
04.2022 - 09.2022
Cashier and Barista
Panera Bread
06.2021 - 04.2022
Newspaper Carrier
Scarborough Newspaper
12.2019 - 03.2020
High School Diploma -
Senator O'Connor College School
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