Izabella Tzortzis
Toronto
Summary
Applying for a seasonal employment.
Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Passionate and professional Employee leads outreach efforts, strategic direction and day-to-day function management. Proven talent at building relationships and influencing others to gain support and commitment. Excellent presentation and communication skills and comfort working in fast-paced environment. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success. Hardworking and trustworthy individual seeking team-oriented environment. Adept in multitasking and maintaining grace and efficiency in high-pressure situations to serve customer needs, deliver exceptional service and boost business revenues.
Overview
10
10
years of professional experience
Work History
Counter Attendant
Charmaine Sweets
01.2023 - 06.2024
- Created a welcoming and positive customer experience at the bakery counter
- Advised customers on baked goods selection and took orders
- Used a cash register to take customer orders, accept payment and give change
- Answered customer questions about menu items and served customers at counters
- Prepared beverages, such as including coffee-type drinks
- Packaged take-out food
- Stocked refrigerators, cupboards and salad bars
- Kept records of the quantities of food used
- Cleaned and sanitized kitchen areas including, work surfaces, cupboards and storage areas, as well as disposed of kitchen garbage
- Cleaned tables, trays and chairs
- Reset tables with clean tablecloths, napkins, silverware, glasses and dishes
- Cleaned the kitchen after business hours and prepared it for the next day
- Managed customer complaints and relayed them to the Manager
Cashier
Sheridan Nurseries
12.2021 - 09.2022
- Actively led the cash team through training, motivation, coaching, technical and sales skills, and product knowledge
- Provided exceptional guest service by greeting them in a warm and timely manner, making each transaction a positive experience for the guest
- Handled cash, debit, and credit transactions using various PoS systems per Sheridan Nurseries' protocols.
- Accurately scan, verify quantities, descriptions, and prices when processing transactions
- Resolved guest issues and answer questions
- Wrap and package purchases with care as required
- Participated in preparation for store opening and closing, including cash balancing, and deposits
- Stayed updated on current promotions, flyers, and in-store sales and ensure that our guests are being offered the complete solution with their purchase
- Actively promoted all Sheridan Nurseries' retail programs, services, and marketing initiatives, with an emphasis on growing our e-Club and informing guests of our standout No-Hassle Guarantee Policy.
- Ensured accurate paperwork and data entry regarding returns, exchanges, replacements, credits, gift cards, deliveries, plantings, etc
- Controlled and minimized shrink through adherence to loss prevention best practices
- Served as a leader by setting the example for compliance with company policies and health and safety regulations and assist with keeping high store standards and housekeeping while working safely
- Strived to promote the best interests of Sheridan Nurseries consistently in all aspects of the business
- Execute other duties as may be required by management
Clothing Representative
Leaside Athletic Association
06.2021 - 06.2022
- Communicated item availability with team members and shoppers
- Recommended optimal merchandise based on customer needs and desires
- Worked successfully with diverse group of people to accomplish goals and address issues related to the product
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Juggled multiple projects and tasks to ensure high quality and timely delivery
Meeting Leader
Girl Guides of Canada
08.2014 - 06.2021
- Helped participants enjoy activities while ensuring adherence to protocol
- Gathered, prepared, operated and maintained all equipment and supplies necessary for planned activities
- Planned, organized, facilitated and promoted diverse recreational programs
- Coordinated daily schedule of activities to assigned campers and managed transitions to ensure timely arrival
- Created invitations for fundraising events
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Prioritized and organized tasks to efficiently accomplish service goals
- Motivated and encouraged team members to communicate more openly and constructively with each other
- Resolved interpersonal conflicts by listening, finding common ground and building relationships
Cookie Sales
Girl Guides of Canada
08.2014 - 06.2021
- Responded to customer questions about products
- Delivered high-quality customer service through deep commitment to knowledge and performance
- Checked out customers by processing payments and bagging items
- Updated signage to reflect current pricing and promote target merchandise
- Secured products during transport to prevent damage
- Assisted teammates with sales-processing tasks to meet daily sales goals
Education
Bachelor of Arts - Psychology
Queen’s University
Kingston, ONSkills
- Cookie / clothing sales
- Product knowledge
- Sales support
- Conflict resolution
- Basic math
- Customer service
- Communication
- Payment processing
- Scanner operations
- Customer assistance
- Product recommendations
- Issue resolution
- Sales and Promotions
- Team building
- Problem solving
- Stock replenishment
- Safe food handling
- Order entry
- Money handling
- Reliability and punctuality
- Inventory control
- Effective communication
- Loss prevention awareness
- Sales expertise
- Excellent work ethic
- Regulatory compliance
- Sanitization protocols
- Register balancing
- Cash handling proficiency
- Hospitality and accommodation
- Time management
- Interpersonal skills
- Espresso and tea beverage service
- POS system operation
Extracurricular Activities
Leaside High School Law Club Leaside Eco club Leaside women's empowerment LAA (Leaside Athletic Association) Arts Council
References
- Gina Tzortzis-Fortsas, Volunteer Worker, 416-433-4212
- Politimi Fortsas, Cashier Supervisor, Sheridan Nurseries, 647-622-0750
- Leks Maltby, Store manager, Sheridan Nurseries, 905-624-3722
Timeline
Counter Attendant
Charmaine Sweets
01.2023 - 06.2024
Cashier
Sheridan Nurseries
12.2021 - 09.2022
Clothing Representative
Leaside Athletic Association
06.2021 - 06.2022
Meeting Leader
Girl Guides of Canada
08.2014 - 06.2021
Cookie Sales
Girl Guides of Canada
08.2014 - 06.2021
Bachelor of Arts - Psychology
Queen’s University
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