Izabella Sztojka
St Catharines ,Ontario
Summary
Motivated and dependable professional with experience in customer service, child care, and volunteer work. Demonstrates strong problem-solving abilities, excellent communication skills, and a proven work ethic. Skilled in team collaboration, task management, and delivering high-quality service in fast-paced environments. Currently pursuing an advanced diploma in Dental Hygiene, with a foundation in pre-health science.
Overview
11
11
years of professional experience
Work History
Crew Member
McDonald's
02.2016 - Current
- Provide exceptional customer service at the front counter and drive-thru, serving over 100 customers daily
- Train new team members, contributing to increased team efficiency and smooth operations
- Maintain cleanliness and organization of designated areas, ensuring compliance with health and safety standards
- Resolve customer complaints quickly and effectively, enhancing customer satisfaction
Child Care Provider
Private Clients
01.2014 - 12.2018
- Provided safe and reliable child care services, ensuring the well-being and development of children in a nurturing environment
- Managed daily schedules, including educational activities, playtime, and meal preparation
- Ensured a safe environment and provided first aid when necessary, maintaining the trust of clients
Volunteer
Cobblestone Gardens
05.2015 - 06.2017
- Provided companionship and care for senior residents, helping to improve their quality of life through regular interaction
- Assisted in organizing and running activities for residents, contributing to an engaging and welcoming environment
- Accumulated over 100 hours of volunteer service, demonstrating a commitment to community service
Education
Advanced Diploma - Dental Hygiene
Niagara College
Pre-Health Science Program -
Niagara College
01.2020
Ontario Secondary School Diploma - OSSD
Thorold Secondary School
06.2017
Skills
- Strong verbal and written communication skills
- Proven ability to collaborate in team environments
- Excellent problem-solving and decision-making
- Time management and multitasking in high-pressure situations
- Customer service and complaint resolution
- Adaptable and quick learner
Timeline
Crew Member
McDonald's
02.2016 - Current
Volunteer
Cobblestone Gardens
05.2015 - 06.2017
Child Care Provider
Private Clients
01.2014 - 12.2018
Advanced Diploma - Dental Hygiene
Niagara College
Pre-Health Science Program -
Niagara College
Ontario Secondary School Diploma - OSSD
Thorold Secondary School