Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Izabella Hurd

Lethbridge

Summary

Dynamic and engaging professional with extensive experience in customer service at Mclennas. Proven ability to enhance guest experiences through exceptional service and strong multitasking skills. Highly reliable team player, adept at managing high-pressure situations while maintaining cleanliness and hygiene standards. Committed to fostering positive relationships and delivering outstanding results.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Bartender/Waitress

Mclennas
11.2024 - Current
  • Maintained bar cleanliness and organization, ensuring compliance with health and safety regulations.
  • Implemented efficient workflows that improved order turnaround times during peak hours without sacrificing quality.
  • Provided exceptional customer service, enhancing guest experience through attentive and personalized interactions.
  • Collaborated with kitchen staff to synchronize food and beverage service during high-volume events.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

Waitress

MacLeods Restaurant & Lounge
03.2023 - 01.2025
  • Provided exceptional customer service, ensuring guest satisfaction and prompt attention to needs.
  • Managed multiple tables efficiently during peak hours, maintaining a professional demeanor under pressure.
  • Assisted in training new team members on menu knowledge and operational procedures.
  • Handled cash transactions accurately, balancing registers at the end of shifts.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Skating Coach

Fort Macleod Skating Club
11.2022 - 03.2023
  • Designed and implemented tailored training programs for diverse skill levels.
  • Monitored and assessed skaters' progress to adjust techniques and strategies.
  • Facilitated engaging practice sessions to enhance teamwork and individual performance.
  • Developed safety protocols to ensure a secure skating environment for all participants.
  • Collaborated with parents and guardians to communicate progress and address concerns effectively.

Cashier

Family Foods
05.2022 - 12.2022
  • Processed customer transactions efficiently, ensuring accurate cash handling and change distribution.
  • Assisted customers with product inquiries, providing exceptional service to enhance shopping experience.
  • Maintained cleanliness and organization of checkout area, contributing to a welcoming store environment.
  • Collaborated with team members to resolve customer issues promptly, fostering positive relationships.

Education

High School Diploma -

F P Walshe
06-2024

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Patience and tolerance
  • Outgoing personality
  • Engaging personality
  • Cleanliness and hygiene
  • Menu memorization
  • Handling difficult customers
  • Suggestive selling
  • Point of sale systems
  • Maintaining a clean bar

Certification

- Proserve

Timeline

Bartender/Waitress

Mclennas
11.2024 - Current

Waitress

MacLeods Restaurant & Lounge
03.2023 - 01.2025

Skating Coach

Fort Macleod Skating Club
11.2022 - 03.2023

Cashier

Family Foods
05.2022 - 12.2022

High School Diploma -

F P Walshe

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Izabella Hurd