IZABELLA DURHAM
Vallejo
Summary
Proven track record in fast-paced hospitality environment, excelling in customer service and team collaboration. Developed skills in managing high-volume service, ensuring customer satisfaction, and maintaining clean and organized workspace. Looking to transition into new field, leveraging strong interpersonal and problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Bartender
Manny's Steakhouse
08.2024 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Server and Bartender
Olive Garden
12.2021 - Current
- Keep informed of menu and marketing for new items and specials
- Supervise the deposit process after every shift bar tending following company procedure
- Provided timely and professional customer service to all patrons
Cool School Classroom Leader
Napa County Office of Education
03.2021 - 12.2021
- Created lesson plans for students by grade level to develop higher order thinking skills while facilitating a social and emotional learning environment
- Created flyers and marketing for student programs and events for both English and Spanish speaking families
- Assisted individual students with homework/classwork through usage of each students academic learning level
Seasonal Beauty Advisor
Sephora
07.2021 - 08.2021
- Assisted clientele with finding their desired skincare or makeup brand of choice while fulfilling returns and Online orders
- Managed clientele booking with followup messages and providing exclusive information to returning clients
- Sent our customized marketing for each clients individual preferences and provided them with exclusive information on their favorite products
Education
Bachelor of Arts - Chicano And Latino Studies
Sonoma State University
Rohnert ParkSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Outgoing personality
- Engaging personality
- Customer service expertise
- Responsible alcohol service
- Handling difficult customers
- Memory retention
- Service-oriented mindset
- Conversant in Spanish
Languages
Spanish
Limited Working
Timeline
Bartender
Manny's Steakhouse
08.2024 - Current
Server and Bartender
Olive Garden
12.2021 - Current
Seasonal Beauty Advisor
Sephora
07.2021 - 08.2021
Cool School Classroom Leader
Napa County Office of Education
03.2021 - 12.2021
Bachelor of Arts - Chicano And Latino Studies
Sonoma State University
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