Izabella Desrochers
Stony Mountain,Manitoba
Summary
Versatile and reliable, with a proven track record at Maple Leaf Construction, I excel in traffic control expertise and fostering teamwork. Demonstrated ability to manage high-stress situations and ensure worksite safety, enhancing project efficiency and team collaboration. Skilled in quick decision-making and maintaining attention to detail, I consistently achieve optimal outcomes in dynamic environments.
Overview
14
14
years of professional experience
Work History
Construction Flagger
Maple Leaf Construction
Winnipeg, MB
07.2021 - Current
- Managed high-stress situations effectively while calmly directing heavy vehicular and pedestrian traffic amidst adverse weather conditions or unforeseen obstructions.
- Facilitated smooth traffic transitions by expertly utilizing two-way radios for precise communication with coworkers at opposite ends of the construction zone.
- Provided essential instructions to foremen, crew chiefs and other flaggers.
- Promoted teamwork through active collaboration with crew members on various aspects of project execution such as material handling, equipment operation, or general labor tasks when needed.
- Ensured compliance with road safety regulations by strictly adhering to established guidelines and procedures.
- Contributed to timely project completion by effectively managing vehicle flow during peak hours and emergencies.
- Patiently directed motorists towards detours and alternate routes.
- Enhanced safety for workers and the public through diligent monitoring of work zones and flagging operations.
- Actively alerted construction crew about vehicles failing to obey signals, preventing accident and injury.
- Increased worker confidence by consistently providing clear hand signals and verbal instructions for navigation assistance.
- Elevated overall site security by diligently monitoring access points, restricting unauthorized individuals from entering restricted areas.
- Used flagging tools such as stop and slow paddle and red flag.
- Familiar with use of hand signaling procedures.
- Controlled flow of automotive traffic under direction of project supervisor.
- Calmly managed clearing of path during passage of emergency vehicles.
- Developed advanced traffic routing plans in metropolitan areas.
- Fostered positive relationships with residents and businesses affected by construction projects through respectful communication and an empathetic approach to addressing concerns.
- Coordinated with law enforcement officers to address any violations or incidents within work zones promptly.
Medical Receptionist
Pan Am Clinic
Winnipeg, MB
05.2018 - 07.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
House Keeper
South Beach Casino & Resort
Brokenhead Reserve
12.2017 - 05.2018
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
Esthetician
Karma Esthetics
Winnipeg, MB
06.2016 - 12.2017
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Sterilized equipment for patient treatments.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Recommended retail products for at-home use.
- Advised clients on proper home-care regimens.
- Analyzed skin condition and made appropriate product recommendations.
- Fostered friendly, warm, and exceptional customer experience.
- Stocked treatment rooms with proper supplies.
- Welcomed clients arriving for appointments.
- Demonstrated proficiency in various waxing services, resulting in smooth skin with minimal discomfort for clients.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
Fry Cook
Wendys Restaurant
Winnipeg, MB
06.2010 - 06.2016
- Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
- Cleaned, stocked, and restocked workstations and display cases.
- Enhanced food quality by ensuring proper cooking times and temperatures for various fried foods.
- Communicated closely with servers to fully understand special orders for customers.
- Contributed to a positive team environment, collaborating with fellow cooks and staff members.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Operated fryers and grills by pouring oil and placing food items on surface to fry or grill.
- Prepared food items such as meats, poultry, and fish for frying purposes.
Education
Grade 12 -
Dakota Collegiate Institute
Winnipeg, MB06.2016
Esthetician - Esthetician/cosmetologist
Art And Technology Center
Winnipeg, MB06.2016
Skills
- Signaling Techniques
- Work Zone Safety
- Traffic Control Expertise
- Construction Site Knowledge
- Quick Decision Making
- Barricade placement
- Crew support
- Cone arrangement
- Equipment handling
- Motorist communication
- Sign placement
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Worksite safety
- Construction safety
- Reliability
- Workplace Safety
Languages
English
Full Professional
Timeline
Construction Flagger
Maple Leaf Construction
07.2021 - Current
Medical Receptionist
Pan Am Clinic
05.2018 - 07.2021
House Keeper
South Beach Casino & Resort
12.2017 - 05.2018
Esthetician
Karma Esthetics
06.2016 - 12.2017
Fry Cook
Wendys Restaurant
06.2010 - 06.2016
Grade 12 -
Dakota Collegiate Institute
Esthetician - Esthetician/cosmetologist
Art And Technology Center