Izabel Rodriguez
California
Summary
Experienced with inventory management, product placement, and customer service. Uses strong organizational skills and attention to detail to ensure optimal stock levels and attractive displays. Track record of proactive problem-solving and effective teamwork.
Overview
11
11
years of professional experience
Work History
General Merchandise Expert
Target
Santee, CA
10.2025 - Current
- Trained team members on merchandise presentation standards and operational procedures.
- Collaborated with cross-functional teams to coordinate seasonal merchandising strategies.
- Resolved customer issues promptly and professionally, ensuring continued loyalty to the brand.
- Improved customer satisfaction by providing excellent service and addressing inquiries efficiently.
- Maintained up-to-date knowledge of product offerings, enabling prompt assistance to customers seeking information or recommendations.
- Achieved high levels of productivity by rotating products regularly according to seasonality or demand changes.
- Enhanced store appearance for a welcoming environment through regular cleaning and organizing tasks.
- Maximized sales opportunities by staying informed about current promotions and actively promoting them to customers during interactions.
- Managed end-cap displays effectively, showcasing popular items or seasonal promotions for maximum visibility.
- Boosted sales by creating visually appealing merchandise displays and promotional arrangements.
- Interacted with guests in friendly and knowledgeable way.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Grocery delivery driver
Instacart
San Diego
05.2018 - 01.2021
- Efficiently managed timely grocery deliveries enhancing customer satisfaction
- Ensured accuracy of order details and delivery logs, facilitating accountability and operational efficiency.
- Addressed and resolved customer queries efficiently, contributing to a positive service experience.
- Adapted to dynamic, fast-paced environments while maintaining consistent compliance with tight delivery deadlines.
- Excelled in peak delivery times, maintaining high service standards
- Delivered groceries efficiently, ensuring timely and accurate order fulfillment.
- Navigated various delivery routes to optimize travel time and enhance customer satisfaction.
- Communicated effectively with customers regarding order status and delivery updates.
- Collaborated with store personnel to ensure product availability and quality standards.
- Resolved customer inquiries and issues promptly, fostering positive relationships and loyalty.
- Maintained punctuality in meeting scheduled pickup times from stores which allowed customers'' groceries to be delivered within promised timeframes.
Customer Service Representative
Staples
Point Loma, California
07.2015 - 07.2018
- Assisted customers with product inquiries and recommendations, leading to a 90% customer satisfaction rate based on post-interaction surveys.
- Maintained accurate inventory levels by stocking shelves according to company guidelines, reducing out-of-stock instances by 20%.
- Developed and implemented strategic planogram layouts to optimize product placement, resulting in a 15% increase in sales within the first month.
Education
Full Stack Developer
Coders Campus
Remote12-2026
High School Diploma -
Chester Academy
Chester, NY06-2011
Skills
- Proficient interpersonal communication
- Focused listening
- Skilled in Microsoft Office Suite applications
- Customer engagement
- Analytical problem solving
- Prioritization and time management
- Adaptable learner
- Customer service expertise
- Cash handling proficiency
- Prioritizing tasks efficiently
- Consistent professional conduct
- Experienced with computer systems
Interests
Volunteer Street Cleaner: Dedicated weekends to cleaning up litter and debris from public streets, contributing to a cleaner and safer community environment
Timeline
General Merchandise Expert
Target
10.2025 - Current
Grocery delivery driver
Instacart
05.2018 - 01.2021
Customer Service Representative
Staples
07.2015 - 07.2018
Full Stack Developer
Coders Campus
High School Diploma -
Chester Academy