IZABEL MARTINEZ
Santa Monica
Summary
Dedicated to cultivating exceptional customer service experiences. Committed to understanding and addressing the unique needs of each individual by leveraging a blend of empathy, communication prowess and strategic problem-solving.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Licensed Beauty Advisor
Sephora
06.2024 - Current
- Enhanced customer experience by recommending personalized beauty products.
- Assisted customers to find suitable makeup and skincare products.
- Increased product sales with effective communication and product knowledge.
- Provided expert beauty advice, improving customer satisfaction.
- Addressed customer inquiries to provide comprehensive product information.
- Suggested complementary products to increase basket size.
Beauty Consultant
CVS Health
02.2024 - Current
- Provides exceptional customer service; addresses client concerns; delivers tailored solutions
- Demonstrates strong product knowledge; guides customers towards suitable options based on their preferences
- Prioritizes helping customers over completing routine tasks in store
- Manages sales floor inventory; ensures products are always available for customers
- Collaborates with team members to optimize store appearance; creates an inviting shopping experience
- Promptly resolves complaints; fosters continued patronage
- Conducts makeup demonstrations and tutorials to showcase product effectiveness
- Receives positive feedback on interpersonal skills and ability to sell beauty products
- Collaborates with team to meet and exceed sales targets; maintains a positive work environment
- Demonstrates strong sales skills; achieves and exceeds monthly beauty product sales targets
Front Desk Agent
Marriott Beverly Hills
07.2024 - 10.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Owner
IZ Lashes
11.2020 - 02.2024
- Managed day-to-day small business operations ensuring efficient processes and quality services
- Cultivated lasting client relationships with dynamic communication and personalized attention, resulting in repeat business and referrals
- Promoted business via social media to expand client base
- Ensured client safety and regulatory compliance by adhering to beauty industry hygiene standards
- Completed advanced certification programs to learn new, customizable eyelash extension application techniques
Lash Technician
Blink Bar
05.2021 - 12.2023
- Managed front desk, greeted guests, and answered inquiries
- Demonstrated strong communication skills in person, over the phone and through email
- Boosted repeat clientele by fostering strong relationships through exceptional customer service
- Received consistently positive reviews from clients due to attention to detail, personalized care approach, and outstanding results achieved
- Used social media platforms to promote salon services, showcasing before-and-after transformations, helping attract new clientele
- Supported fellow technicians by sharing best practices and troubleshooting issues together, contributing to a collaborative work environment
- Fostered a positive salon atmosphere through teamwork, professionalism, and a dedication to high-quality service
Sales Associate
Forever21
07.2017 - 05.2018
- Provided positive first impressions to welcome existing, new, and potential customers
- Boosted customer satisfaction levels through exceptional service and listening to customer needs and desires to identify and recommend merchandise
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size
- Achieved weekly sales targets consistently by implementing effective sales strategies and educating customers on promotional offers
- Collaborated with team members to foster a positive work culture; provided support to colleagues as needed
- Handled cash transactions accurately and managed returns, exchanges and refunds in accordance with store policy
- Maintained calm demeanor and professionally managed customer issues in busy, high-stress situations
Education
Certificate of Achievement - Cosmetology
Santa Monica College
Santa Monica, CA05.2020
High School Diploma - undefined
Bishop McNamara High School
Forestville, MD05.2016
Skills
- Customer Relations
- Engaging With Diverse Customers
- Customer Consultation Expertise
- Relationship Building and Management
- Product Education
- Social Media Marketing
- Customer/Guest Service Expertise
- Strong Interpersonal Communication
- Problem Solving
- Team Cooperation
- Product Promotions
- POS Systems
Certification
Licensed Esthetician 11/2020
Timeline
Front Desk Agent
Marriott Beverly Hills
07.2024 - 10.2024
Licensed Beauty Advisor
Sephora
06.2024 - Current
Beauty Consultant
CVS Health
02.2024 - Current
Lash Technician
Blink Bar
05.2021 - 12.2023
Owner
IZ Lashes
11.2020 - 02.2024
Sales Associate
Forever21
07.2017 - 05.2018
High School Diploma - undefined
Bishop McNamara High School
Certificate of Achievement - Cosmetology
Santa Monica College
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