Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

IYONNA JACKSON

Brampton,Canada

Overview

4
4
years of professional experience
1
1
Certification

Work History

Correctional Officer

Toronto South Detention Centre
05.2024 - Current
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Provided assistance and guidance to inmates regarding daily activities.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Enforced rules and regulations to maintain order among inmates.

Administrative Assistant

Canada Border Service Agency
05.2023 - 11.2023
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Assisting in creating files for new clients and maintaining/ updating confidential files and records.
    • Use of CPIC messages, NCMS/GCMS, Microsoft Office, Excel, etc
    • Assisting in the preparation of complex legal documents such as passport applications, notice to appear, ensuring accuracy and timely submission.
    • Maintaining a database of client information, including contact details and interviews notes.
    • Ensuring compliance with immigration laws and regulations when processing documents and coordinating with governmental institutions.
    • Coordinating with other government agencies to ensure the accurate and timely processing of documents and information.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Supervisor

Walmart
09.2020 - 04.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Collaborated with other department supervisors to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implement efficient processes and procedures to optimize the productivity of the team and ensure smooth operations in the store.
  • Provide great customer service
    • Ensured all areas of the store were zoned, clean, and all items returned/not purchased were placed back in their designated ares

Education

Bachelor of Arts - Criminology

York University
Toronto, ON
04-2026

High School Diploma -

St Edmund Campion
Brampton, ON
06-2022

Skills

  • First aid training
  • De-escalation techniques
  • Conflict resolution skills
  • Problem-solving
  • Organizational skills
  • Oral/Written communication
  • Multitasking
  • Conflict resolution
  • Time management
  • First aid and CPR certified
  • Criminal & Immigration law
  • Legal document preparation
  • Data entry
  • Analytical and observational skills
  • Reliable
  • Microsoft office skills

Languages

English
Native or Bilingual
French
Professional Working

Certification

  • CPR/AED Certification
  • FIT-CO Certification
  • Correctional Service college diploma
  • French as a second language certificate

Timeline

Correctional Officer

Toronto South Detention Centre
05.2024 - Current

Administrative Assistant

Canada Border Service Agency
05.2023 - 11.2023

Supervisor

Walmart
09.2020 - 04.2023
  • CPR/AED Certification
  • FIT-CO Certification
  • Correctional Service college diploma
  • French as a second language certificate

Bachelor of Arts - Criminology

York University

High School Diploma -

St Edmund Campion

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