Iyanna Kelly
San Francisco
Summary
Experienced professional offering proven expertise in overseeing company operations and completing accurate daily reconciliations. Strengths include account audits, financial reporting, data analysis, and accounting software. Diligent, meticulous, and hardworking team player.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Night Auditor
Hilton Hotels Corporation
San Francisco
11.2024 - Current
- Responded to customer inquiries regarding hotel services, reservations, directions.
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
- Processed guest check-outs, including payment processing and providing receipts.
- Completed end-of-day reconciliations of cash drawers and credit card transactions.
- Resolved customer issues quickly while maintaining a high level of professionalism.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
Lead Resident Assistant
Seabreeze Management Company
San Francisco
06.2024 - Current
- Reviewed incident reports submitted by Resident Assistants and addressed violations of policy accordingly.
- Conducted regular property inspections and reported any necessary repairs or improvements.
- Coordinated with contractors for needed repairs or renovations on the property.
- Facilitated communication between tenants and landlords to resolve conflicts peacefully.
- Maintained accurate records of all rental agreements, leases, and tenant information.
- Communicated regularly with owners regarding progress reports on management objectives.
Senior Relationship Banker
Citi
San Francisco
03.2021 - 04.2024
- Established new accounts for corporate and retail customers in compliance with bank policies and procedures.
- Collaborated with internal teams on projects aimed at improving customer experience.
- Maintained up-to-date knowledge of regulations related to banking operations.
- Developed and implemented strategies to increase customer base, grow deposits and cross-sell products.
- Participated in weekly sales meetings to discuss progress towards goals, challenges faced.
- Prepared regular reports detailing performance metrics against established targets.
- Advised customers on bank products, services and financial planning options.
Bank Teller
Citi
San Francisco, Ca
10.2018 - 02.2021
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Education
Associate of Science - Business Administration
City College of San Francisco
San Francisco, CA05-2025
High School Diploma -
Lick-Wilmerding
San Francisco, CA05-2017
Skills
- Financial analysis
- Customer service
- Data entry
- Cash handling
- Inventory management
- Team collaboration
- Financial reporting
- Expenses tracking
- Occupancy rates analysis
- Bank reconciliation
- Property management systems
- Analytical thinking
- Inventory oversight
- Administrative support
- Night audit procedures
Certification
- Google Project Management Certificate - June 2025
Timeline
Night Auditor
Hilton Hotels Corporation
11.2024 - Current
Lead Resident Assistant
Seabreeze Management Company
06.2024 - Current
Senior Relationship Banker
Citi
03.2021 - 04.2024
Bank Teller
Citi
10.2018 - 02.2021
Associate of Science - Business Administration
City College of San Francisco
High School Diploma -
Lick-Wilmerding
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