Iyana Alvarez
European Wax Center
Los Angeles
2
Languages
4
years of professional experience
Dynamic Guest Service Associate with proven expertise at Target, excelling in complaint handling and payment processing. Recognized for enhancing customer satisfaction through active listening and effective communication. Demonstrated ability to train team members and foster collaboration, ensuring a positive experience for all guests, including VIP clientele.
Work History
Guest Service Associate
7 Months- Returned to position to help current franchise owner with transition of franchise buyout from previous owner.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
- Monitored inventory levels to ensure accurate stock availability and timely replenishment.
- Collaborated with team members to maintain store cleanliness and organization standards.
Guest Service Associate
1 Year 1 Month- Adjusted schedule and accepted extra shifts to support team and meet operational demands.
- Trained in all positions including Customer Service Advocate, Cashier, and OPU.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Responded to customer inquiries to enhance satisfaction and promote positive service experience.
- Developed strong product knowledge to effectively assist guests with their purchasing decisions.
Guest Service Associate
1 Year 3 Months- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
Receptionist
11 Months- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded proactively and positively to rapid change.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
Bachelor of Arts - Psychology
Associate of Arts - Psychology
- Honor Roll Fall 2023-Spring 2025
- 4.0 GPA
- summa cum laude graduate
Associate of Arts - Law, Public Policy, And Society
- summa cum laude graduate
- Extracurricular Activities: Cal- LAW Scholar
Associate of Arts - Liberal Arts And Sciences
- emphasis in Social and Behavioral Sciences
- summa cum laude graduate
- Phi Theta Kappa Member
Skills
Active listening
Critical thinking
Patience and composure
Complaint handling
Payment processing
Team player mentality
Cash handling experience
Hospitality experience
Computer skills: Basic Knowledge in R coding
Effective communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Guest Service Associate
European Wax Center
11.2025 - 06.2026Read More
Guest Service Associate
Target
08.2024 - 09.2025Read More
Guest Service Associate
European Wax Center
05.2023 - 08.2024Read More
Receptionist
Fitness Girl Bootcamp
06.2022 - 05.2023Read More
College of The Canyons
Associate of Arts from Liberal Arts And Sciences
Read More
College of The Canyons
Associate of Arts from Law, Public Policy, And Society
Read More
College of The Canyons
Associate of Arts from Psychology
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University of California, Los Angeles
Bachelor of Arts from Psychology
Read More