Iyana Alvarez
Los Angeles
Summary
Dynamic Guest Service Associate with proven expertise at Target, excelling in complaint handling and payment processing. Recognized for enhancing customer satisfaction through active listening and effective communication. Demonstrated ability to train team members and foster collaboration, ensuring a positive experience for all guests, including VIP clientele.
Overview
2
2
years of professional experience
Work History
Guest Service Associate
Target
08.2024 - Current
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
Guest Service Associate
European Wax Center
05.2023 - 08.2024
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
Education
Associate of Arts - Psychology
College of The Canyons
Valencia, CA06-2025
Bachelor of Arts - Psychology
University of California, Los Angeles
Los Angeles, CA05-2027
Skills
- Active listening
- Critical thinking
- Patience and composure
- Complaint handling
- Payment processing
- Team player mentality
- Cash handling experience
- Hospitality experience
- Computer skills
- Effective communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Guest Service Associate
Target
08.2024 - Current
Guest Service Associate
European Wax Center
05.2023 - 08.2024
Associate of Arts - Psychology
College of The Canyons
Bachelor of Arts - Psychology
University of California, Los Angeles
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