Summary
Overview
Work History
Education
Skills
Languages
Spanish
Timeline
Hi, I’m

Iyali Romero Gutierrez

Etiobicoke,ON

Summary

Hardworking with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Sociable Server offering 3 years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

5
years of professional experience

Work History

Xplor Fuego
Cancun , Quintana Roo

Server
01.2022 - 10.2022

Job overview

  • Provided exceptional service to high volume of daily customers.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Trained new employees on restaurant procedures and plating techniques.
  • Addressed complaints to kitchen staff and served replacement items.
  • Served food and beverages to patrons and immediately remedied issues with orders.

Instituto Mexicano del Seguro Social
Cordoba , Veracruz

Nurse Technician
01.2019 - 12.2021

Job overview

  • Took patients' blood pressure, temperature and pulse and documented height and weight.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Engaged with patient family and friends to provide courteous visit experience.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Provided support with bathing, toileting, grooming and washing.
  • Protected and promoted patient rights and assisted individuals to achieve maximum independence.
  • Monitored fluid intake and output levels to evaluate electrolyte imbalances.
  • Assisted patients during ambulation and moved from one place to another by pushing wheelchairs.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Turned or re-positioned bedridden patients to promote blood flow and prevent bedsores.
  • Used mobility devices to transport patients.
  • Promoted patient satisfaction by assisting with bathing, dressing and exercising.
  • Collected blood, tissue and other laboratory specimens and prepared for lab testing.

La sufrida
Puebla , Puebla

Server
08.2017 - 12.2018

Job overview

  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Addressed complaints to kitchen staff and served replacement items.
  • Trained new employees on restaurant procedures and plating techniques.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

Education

Cornerstone Community College of Canada
Vancouver, BC

Digital Marketing from Digital Marketing
02.2024

Conerstone Community College of Canada
Vancouver, BC

Costumer Service from Costumer Specialist Service
02.2024

Benemerita Universidad Autonoma De Puebla
Puebla

GED
01.2019

Skills

  • Buffet Setup and Takedown
  • Dish Preparation
  • Table Bussing
  • Special Dietary Requirements
  • Food Safety Understanding
  • High Energy and Stamina
  • Service Oriented
  • Menu Recommendations

Languages

Spanish
Native/ Bilingual

Spanish

Soy Iyali Romero Gutierrez nacida en la ciudad de Cordoba, Ver. en Mexico. Responsable proactiva, empatica, llena de energia, se trabajar en equipo, se trabajar con profesionales desde servicio al cliente, doctores, enfermeras, gerentes. Con excelente actitud ante la vida, preparada para los retos.

Timeline

Server

Xplor Fuego
01.2022 - 10.2022

Nurse Technician

Instituto Mexicano del Seguro Social
01.2019 - 12.2021

Server

La sufrida
08.2017 - 12.2018

Cornerstone Community College of Canada

Digital Marketing from Digital Marketing

Conerstone Community College of Canada

Costumer Service from Costumer Specialist Service

Benemerita Universidad Autonoma De Puebla

GED
Iyali Romero Gutierrez