Iyahneka Morgan
Calgary,AB
Summary
Customer service professional with a track record of resolving issues, handling inquiries, and delivering exceptional support. Proficient in active listening, problem-solving, and maintaining a positive attitude to ensure customer satisfaction.
Overview
2
2
years of professional experience
Work History
Team Lead
Bentley co
Calgary, Alberta
03.2024 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity.
- Trained new staff in relevant processes and procedures.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Created detailed reports on team activities as requested by management.
- Motivated staff through positive reinforcement techniques.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Offered training and support to keep team members motivated and working toward objectives.
Package Handler
UPS
Calgary, Alberta
11.2022 - 03.2023
- Utilized excellent organizational skills to maintain accurate records of packages.
- Successfully completed all assigned tasks within the established time frame.
- Developed an understanding of the company's shipping and receiving policies and procedures to ensure the safe and efficient delivery of packages.
- Ensured that all packages were properly labeled and tracked.
- Efficiently handled multiple packages at the same time, while ensuring quality control.
- Maintained a clean and safe work environment by following safety protocols.
- Worked closely with other team members to ensure packages were delivered on time.
- Utilized good judgment and problem-solving skills to resolve any issues.
- Experienced in loading and unloading packages of different sizes and weights.
- Proficient in using computer software and other automated systems to track packages.
- Assisted in the training of new package handlers.
Education
High School Diploma -
Bishop Mcnally High School
Calgary, AB05-2021
Skills
- Skilled collaborator
- Great communication skills
- Excellent customer service
- Great time management
- Excellent problem-solving abilities
- Versatile
References
References available upon request.
Timeline
Team Lead
Bentley co
03.2024 - Current
Package Handler
UPS
11.2022 - 03.2023
High School Diploma -
Bishop Mcnally High School
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