Iyabode Giwa
Charlottetown,PE
Summary
Dedicated and professional Customer Service Representative that is passionate about providing outstanding experiences in the bread business. Excel has over two years of experience delivering attentive service, responding to customer inquiries, and assuring seamless transactions. Skilled at upselling bread products, resolving difficulties quickly, and maintaining a friendly atmosphere. Committed to building positive relationships with customers in order to increase satisfaction and loyalty. Ready to contribute to the bakery's success and reputation by providing exceptional customer service.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Beacons Bakery
01.2020 - 12.2022
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Tracked customer service cases and updated service software with customer information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Increased efficiency and team productivity by promoting operational best practices.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Receptionist
Trilateral Concepts Services
01.2017 - 01.2019
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Played instrumental role in maintaining clean work environment by coordinating office maintenance and cleaning schedules.
- Reduced incoming call response time by implementing effective call routing system.
- Maintained visitor log for entering and leaving facility for security purposes.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Organized, maintained and updated information in computer databases.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Gained strong leadership skills by managing projects from start to finish.
- Strengthened communication skills through regular interactions with others.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
Education
Some College (No Degree) - Business Administration
Holland College
Charlottetown, PESkills
- System implementation
- Data Entry
- Order documentation
- Order Processing
- Product Sales
- Report Generation
- Document and Records Management
- Appointment Scheduling
- Sales Transactions
- Problem-solving abilities
- Staff education and training
- Needs Assessment
- Clerical Support
- Active Listening
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Beacons Bakery
01.2020 - 12.2022
Receptionist
Trilateral Concepts Services
01.2017 - 01.2019
Some College (No Degree) - Business Administration
Holland College
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