Bachelor of Science in Biochemistry -
Carleton University
Ottawa, ON
Iwinosa Amadasun
Ottawa,ON
Summary
Experienced and dedicated professional with a strong background in patient care and customer service. Skilled in maintaining patient safety and confidentiality, exceeding sales targets, and providing exceptional customer support. Effective in both team and independent work, with a proven ability to listen, problem-solve, and build positive relationships. Committed to following procedures and fostering customer loyalty.
Education
Skills
- Microsoft Office
- Research skills
- Communication skills
- Critical thinking skills
- Data entry skills
- Attention to detail
- Organization skills
- Adaptation
- Hospital Experience
Timeline
Patient Observer
CARECOR HEALTH SERVICES LTD.
01.2023 - Current
Lead Customer Service Representative
HUDSONS BAY
11.2021 - 12.2022
Sales Associate
Rieker
08.2019 - 08.2021
Bachelor of Science in Biochemistry -
Carleton University
Work History
Patient Observer
CARECOR HEALTH SERVICES LTD.
01.2023 - Current
- Reduced risks of patient infection and cross contamination by cleaning and sterilizing equipment
- Maintained privacy of patients' personal information while taking part in mandated health and safety training
- Served politely and professionally while communicating and interacting with patients, family members, visitors, staff and volunteers
- Took care of patients and met their needs at all time
- Nurses in duty were informed when patients were in danger or in need of assistance beyond my capabilities
- Observed and recorded changes of the patients mentally and physically
- Took care of children with special needs and monitored their vitals
- Provided emotional support for my patients and their families during stressful situations.
Lead Customer Service Representative
HUDSONS BAY
11.2021 - 12.2022
- Led merchandise department within store by demonstrating advanced product knowledge and customer service
- Increased store revenue by using marketing skills to enable customers open Neo Financial MasterCard
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Increased sales by consulting with customers to assess their purchasing needs and recommend best-fitting company offerings
- Answered customer questions about sizing, accessories, and product care
- As required, gave coaching and training to employees on team when required
- Informed customers of current and upcoming discounts and benefits.
Sales Associate
Rieker
08.2019 - 08.2021
- Ensured proper shoe sizing through accurate measuring techniques which led to increased customer satisfaction rates.
- Assisted customers with special order requests, and arranging merchandise pick-up
- Processed transactions accurately and efficiently while adhering to cash handling policies and procedures.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Recommended shoe products to customers, thoroughly explaining details
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Boosted sales revenue with effective upselling of shoe accessories, such as insoles and cleaning products.
Certification
CPR Certification 04/01/23 - 04/01/26,
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Overview
5
5
years of professional experience
1
1
Certificate
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
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