IWANGER SEMAKA
GlaceBay,Nova Scotia
Summary
Detail-oriented professional with experience in records management, Microsoft Office, CRM software, program and customer service. Excellent communication and interpersonal skills acquired through working with multicultural people from diverse nationalities and backgrounds. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
GLOBUS BANK
12.2019 - 11.2022
- Addressed customers courteously using suitable methods and problem-solving skills
- Provided account information to customers and explained bill service policies and customer rights
- Utilized automated systems to log and retrieve call information
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls
- Responded to telephone inquiries and complaints following standard operating procedures
- Analyzed and collected customer information to prepare product or service reports
- Processed customer adjustments to maintain financial accounts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Collected and analyzed customer information to prepare product or service reports.
Sales Executive
LEADERS EDUCATIONAL SERVICES AND TOURS LTD
07.2019 - 09.2019
- Maintained strong relationships with key customers and stakeholders
- Collaborated with marketing to develop and execute marketing campaigns
- Updated information in customer accounts and maintained CRM databases.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
News Editor (Intern)
INSPIRATION FM, UYO AKWA IBOM
06.2016 - 09.2017
- Assigned topics, events and stories to individual writers and reporters for coverage
- Conferred with management and editorial staff members regarding placement and emphasis of developing news stories
- Submitted by composing room prior to publication production
- Developed story and content ideas, considered reader and audience appeal
- Wrote text, such as stories, articles, editorials, and newsletters.
- Conducted research, gathered information from multiple sources and presented results.
- Exceeded goals through effective task prioritization and great work ethic.
- Worked flexible hours across night, weekend and holiday shifts.
Education
Bachelor Of Arts (B.A - Communication Arts
Bowen University
Post Graduate Diploma - Business Management
Cape Breton University
11.2024
High School Diploma -
Redemption Academy
07.2015
Skills
- Call Documentation
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Needs Assessment
- Inbound and Outbound Calling
- Customer Account Management
- Staff Training
- Stocking and Replenishing
- Senior Leadership Support
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Timeline
Customer Service Representative
GLOBUS BANK
12.2019 - 11.2022
Sales Executive
LEADERS EDUCATIONAL SERVICES AND TOURS LTD
07.2019 - 09.2019
News Editor (Intern)
INSPIRATION FM, UYO AKWA IBOM
06.2016 - 09.2017
Bachelor Of Arts (B.A - Communication Arts
Bowen University
Post Graduate Diploma - Business Management
Cape Breton University
High School Diploma -
Redemption Academy
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