Iwalola Oladele
Calgary,AB
Summary
Results-driven Retail Supervisor with proven expertise in inventory management and sales enablement. Handles routine operations efficiently and addresses problems proactively. I am highly experienced in fast-paced retail work and skilled at coordinating customer-facing and back-end functions. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
Work History
Retail Supervisor
Value Village
Calgary
08.2023 - Current
- Direct and supervise the work of the cashiers and other team members working on the sales floor
- Informing the team members of operating plan targets and progress against targets
- Assisting with recruiting, selecting and training team members
- Fulfill Manager on duty responsibilities
- Manage the shipment and receipts of merchandise
- Monitor efficiency daily and complete the OPT to standard as directed by the store Manager
- Track, trace, and update the status of incoming and outgoing shipments
- Maintain a clean, neat, and member-ready area
- Engage with drivers with a positive attitude
- Provide additional backup support for shipping and receiving departments
- Completing the stock in hands of the number of soft and misc crates available
- Supervise operations team members who maintain sales floor standard of shop-ability, organization, and maintenance
- Oversee the receiving and recycling of Merchandise
- Regularly monitor cash register operations to ensure a quick, accurate, and positive experience for customers
- Monitor customer activity at self-checkouts and quickly respond to customers who need assistance, pro-actively encourage customers to use self-checkout and educate customers on how to use checkout
- Assist Retail Sales Manager with the set-up of sales and marketing promotions and programs
- Receive and respond to customers' questions, requests, and complaints and provide possible help when required
- Provide recognition and candid feedback about performance and behaviors
- Proactively promote loss prevention awareness by upholding procedures and ensuring policies are in place
- Maintaining a safe work environment through education, consistent follow up, ensuring policies and procedures are in place, and supporting the joint health and safety committee(JHSC)
- Run register, control cash and tender
- (performing morning accounting and banking procedures as assigned
- Balancing the registers and the store safe at the beginning and end of the business day
- Proficiency in the use of Radio frequency identification(RFID) and scanners, tablets, software (Ms office, Knonos, Dart-s, LMS, intranet)
- Swifttach guns, Trash compactor, pallet jack, rolling rack, cash registers, self-checkout, Ticketing machine.
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Coordinated merchandising displays, signage and sales enablement.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Inventory Associate (Part-Time)
Tesla
Markham
09.2021 - 10.2022
- Maintained documentation and records accurate and up-to-date with the latest data to prevent errors in processing or delivery
- Completed stock inventories to identify and address issues negatively impacting controls
- Recorded information regarding inventory shortages and discrepancies to avoid any delays in processing and deliveries
- Ensure the proper handling and storage of goods and supplies including performing inventory of products received and putting product away accurately
- Coordinate receiving and dispatch of goods with transporters and suppliers in a timely manner
- Generate and manage quarterly cycle count list of all whole goods on hand
- Filing of paper record in an organized manner
- In accordance with established Standard Operating Procedures (SOPs), receive and check incoming product
- Maintain a clean and organized work area, ensuring that safety guidelines are followed at all times
- Organize and store products in designated areas ensuring proper rotation of inventory
- Package and prepare products for outgoing shipments, ensuring accuracy in orders and compliance with customer requirements.
- Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
Customer Service Representative Team Lead
Omigas Integrated Service
Lagos
01.2010 - 08.2021
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns
- Communicated client's satisfaction trends and product usage to marketing, sales, and product development groups
- Informed customers of sales and promotions to build a customer base, boost traffic, and increase customer loyalty
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers
- Responsible for providing customers with technical support and customer satisfaction by ensuring that all questions and concerns are taken care of the first time they call in for assistance
- Correspond with customers that have delinquent accounts to collect payments and make arrangements with their billing.
Retail Sales / Telemarketing
Starcomms plc.
Lagos
03.2008 - 12.2009
- Recorded customers' contact information and potential customers in the internal database
- Troubleshoot problems for callers and help independently resolve common issues
- Answered calls, took messages, and transferred calls to correct individuals
- Responded to questions about company offerings with knowledgeable responses about products and services
- Escalated concerns or advanced problem calls to management staff
- Identified and evaluated opportunities improving the process and customer experience
- Assisted the sales team for incoming requests for new services
- Analyzed customer needs and planned adhering to company policies
- Handled escalated and upset calls, maintained, and updated the outbound call reports
- Handled incoming questions from the clients
- Provided feedback of the customers to the management for improving the services.
Education
Some College (No Degree) - Supply Chain Management (Logistics)
Centennial College
Scarborough ,ONSome College (No Degree) - Marketing Management
Centennial College
Scarborough ,ONBachelor of Science - Economics
University of Ilorin, Nigeria
Ilorin,NigeriaSkills
- Store Organization
- Drawer preparation
- Inventory Control
- Sales strategy development
- Merchandise Inspection
- Store operations
- Cash handling oversight
- Staff Training and Development
- Customer Service Management
- Sales Development
- Goal Setting and Achievement
- Store growth planning
Timeline
Retail Supervisor
Value Village
08.2023 - Current
Inventory Associate (Part-Time)
Tesla
09.2021 - 10.2022
Customer Service Representative Team Lead
Omigas Integrated Service
01.2010 - 08.2021
Retail Sales / Telemarketing
Starcomms plc.
03.2008 - 12.2009
Some College (No Degree) - Supply Chain Management (Logistics)
Centennial College
Some College (No Degree) - Marketing Management
Centennial College
Bachelor of Science - Economics
University of Ilorin, Nigeria
Similar Profiles
Willow BakerWillow Baker
Sales Associate at Value VillageSales Associate at Value Village
Madisyn Davila-DeptawaMadisyn Davila-Deptawa
Associate Production Manager at Value VillageAssociate Production Manager at Value Village
Andrea Deres MegyerineAndrea Deres Megyerine
Pricer at Value VillagePricer at Value Village