JIAYI SONG
Vancouver,BC
Summary
Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.
Overview
7
7
years of professional experience
Work History
Restaurant Team Member
LanZhou Beef Noodle
10.2023 - Current
- Greeted guests pleasantly and answered menu questions.
- Operated register to process payments and collect cash payment for order totals.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Supported sales efforts by suggestively upselling food items and increasing check averages.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Cosmetic Sales Manager
Taobao
02.2017 - 05.2023
- Increased sales by developing and implementing effective cosmetic product promotions.
- Enhanced customer satisfaction with personalized beauty consultations and makeovers.
- Trained new team members on store policies, procedures, and cosmetic product knowledge.
- Collaborated with suppliers to ensure timely delivery of products and maintain optimal inventory levels.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Implemented targeted marketing campaigns for social media platforms, boosting online engagement and brand recognition.
- Addressed customer complaints effectively, resolving issues quickly and maintaining customer loyalty.
Education
Master of Science - Computer Science
Fairleigh Dickinson University
Vancouver, BC04.2025
Bachelor of Science - Computer Science
Southern University of Science And Technology
China06.2017
Skills
- Customer Interaction
- Supply Restocking
- Guest Experiences
- Verbal and Written Communication
- Taking Orders
- Strong Teamwork
- Sales Techniques
- Adaptability
- Problem Solving
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Availability
From NOW To 1/15/2024 Anytime
Then Wednesday to Sunday
Timeline
Restaurant Team Member
LanZhou Beef Noodle
10.2023 - Current
Cosmetic Sales Manager
Taobao
02.2017 - 05.2023
Master of Science - Computer Science
Fairleigh Dickinson University
Bachelor of Science - Computer Science
Southern University of Science And Technology
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