Ivy Lee Kelly
Ottawa,ON
Summary
Algonquin College Social Service Worker student with a strong leadership history and a track record of enhancing team efficiency and customer satisfaction. Skilled in training and mentoring, with a strong work ethic. Looking to further my experience and be a friendly addition to your team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Supervisor / Server
Center Ice Sports Bar
09.2024 - Current
- Greet and serve guests in a friendly and timely manner while building rapport with the regulator customers.
- Oversee daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Deal with preventing and intervening with upset customers on a daily basis and problem solving to diffuse situations.
- Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Cashier
Sportchek
11.2018 - 01.2025
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Completed daily reports and filed paperwork accordingly.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Social Service Worker
Algonquin College
Ottawa On.08-2026
Completed Psychology And Criminology Courses
Carleton University
Ottawa, On.High School Diploma -
St. Paul High School
Ottawa, ON06-2021
Skills
- Training and mentoring
- Strong work ethic and drive
- Customer assistance
- Time management skills
Certification
- Understanding Stigma
- Smart Serve
- First Aid Certification
Timeline
Restaurant Supervisor / Server
Center Ice Sports Bar
09.2024 - Current
Cashier
Sportchek
11.2018 - 01.2025
Social Service Worker
Algonquin College
Completed Psychology And Criminology Courses
Carleton University
High School Diploma -
St. Paul High School
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