Ivy Jean Taldo
Kingston,ON
Summary
Dedicated hospitality/ food and beverage professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Unit Manager
SSP
Cebu City, Philippines
08.2023 - 02.2024
- Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
- Ensured compliance with regulations and standards through regular audits, staff education, and policy updates.
- Resolved conflicts among team members quickly to maintain a positive working environment conducive for continued excellence in patient care.
- Mentored new hires during orientation periods for seamless integration into the team while maintaining high-quality patient care standards.
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
Branch Manager
Chatime
Cebu City Philippines
09.2022 - 08.2023
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Store Manager
Goldilocks Bakeshop
Catarman Nortehrn Samar Philippines
11.2021 - 08.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
Housekeeping Room Attendant
The Lantern Resort
571 Presidential Highway, Jefferson, NH, 03583
07.2020 - 09.2020
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Busser
Omni Mount Washington Resort
310 Omni Mount Washington Rd. Bretton Woods, HN
10.2019 - 03.2020
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
2nd Assistant Manager
McDonalds
Calbayog City, Samar, Philippines
02.2017 - 03.2019
- Supported store manager in training new employees, fostering a positive work environment for team development.
- Collaborated with team members on loss prevention efforts, minimizing shrinkage and theft occurrences.
- Implemented safety protocols within the workplace, resulting in fewer accidents and increased employee awareness.
- Fostered a collaborative work culture among staff members by encouraging teamwork and recognizing exceptional contributions.
Education
Bachelor of Science - Hotel And Restaurant Management
University of Eastern Philippines
Catarman, Northern Samar, Philippines04.2016
Skills
- Expense Management
- Behavioral Management
- Staff Training
- Quality Control
- Operations Management
- Staff Scheduling
- Staff Development
- Decision-Making
- Employee Supervision
- Training and mentoring
- Schedule Management
- Staff Supervision
Languages
English
Professional Working
Timeline
Unit Manager
SSP
08.2023 - 02.2024
Branch Manager
Chatime
09.2022 - 08.2023
Store Manager
Goldilocks Bakeshop
11.2021 - 08.2022
Housekeeping Room Attendant
The Lantern Resort
07.2020 - 09.2020
Busser
Omni Mount Washington Resort
10.2019 - 03.2020
2nd Assistant Manager
McDonalds
02.2017 - 03.2019
Bachelor of Science - Hotel And Restaurant Management
University of Eastern Philippines