Ivy Jean Taldo
Kingston,ON
Summary
Dedicated hospitality/ food and beverage professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Unit Manager
SSP
08.2023 - 02.2024
- Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
- Ensured compliance with regulations and standards through regular audits, staff education, and policy updates.
- Resolved conflicts among team members quickly to maintain a positive working environment conducive for continued excellence in patient care.
- Mentored new hires during orientation periods for seamless integration into the team while maintaining high-quality patient care standards.
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
Branch Manager
Chatime
09.2022 - 08.2023
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Store Manager
Goldilocks Bakeshop
11.2021 - 08.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
Housekeeping Room Attendant
The Lantern Resort
07.2020 - 09.2020
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Busser
Omni Mount Washington Resort
10.2019 - 03.2020
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
2nd Assistant Manager
McDonalds
02.2017 - 03.2019
- Supported store manager in training new employees, fostering a positive work environment for team development.
- Collaborated with team members on loss prevention efforts, minimizing shrinkage and theft occurrences.
- Implemented safety protocols within the workplace, resulting in fewer accidents and increased employee awareness.
- Fostered a collaborative work culture among staff members by encouraging teamwork and recognizing exceptional contributions.
Education
Bachelor of Science - Hotel And Restaurant Management
University of Eastern Philippines
Catarman, Northern Samar, Philippines04.2016
Skills
- Expense Management
- Behavioral Management
- Staff Training
- Quality Control
- Operations Management
- Staff Scheduling
- Staff Development
- Decision-Making
- Employee Supervision
- Training and mentoring
- Schedule Management
- Staff Supervision
Languages
English
Professional Working
Timeline
Unit Manager
SSP
08.2023 - 02.2024
Branch Manager
Chatime
09.2022 - 08.2023
Store Manager
Goldilocks Bakeshop
11.2021 - 08.2022
Housekeeping Room Attendant
The Lantern Resort
07.2020 - 09.2020
Busser
Omni Mount Washington Resort
10.2019 - 03.2020
2nd Assistant Manager
McDonalds
02.2017 - 03.2019
Bachelor of Science - Hotel And Restaurant Management
University of Eastern Philippines
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