Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ivy Zheng

Toronto,ON

Summary

Friendly and enthusiastic Barista with strong people skills, experienced in tea-making equipment and knowledgeable in coffee brewing through an SCA Brewing Intermediate certificate. Currently expanding coffee expertise with SCA Sensory Foundation and pursuing SCA Barista Foundation and Intermediate certifications. A fast learner who adapts quickly to new challenges and thrives in fast-paced environments. Passionate about creating personalized customer experiences and contributing to a welcoming café atmosphere.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Barista/Cashier

Presotea
10.2023 - 08.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Trained new employees, sharing knowledge and expertise of teas, and merchandise.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Barista/ Cashier

Kung Fu Tea
06.2023 - 08.2023
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Used POS system to enter orders, process payments and issue receipts.

Server

Burning Grill
11.2022 - 04.2023
  • Strong multitasking and time management capabilities by effectively and simultaneously helping and meeting customer requirements.
  • Successfully handled sudden surges in customer volume during peak hours by quickly adapting to situations and effectively prioritizing tasks.
  • Adapted to new system within short timeframe, quickly becoming proficient in its usage.

Server

Dumpling House
06.2022 - 08.2022
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Kept register accurate through correct billing, payment processing and cash management practices.

Education

Bachelor of Science - Environmental Science

Queen's University
Kingston, ON
11.2024

Skills

  • Brewing methods
  • Customer Service
  • Team Player
  • Time Management
  • Multitasking and Prioritization
  • Adaptability in Fast-Paced Environments

Certification

  • SCA Brewing Intermidiate
  • SmartServe

Timeline

Barista/Cashier

Presotea
10.2023 - 08.2024

Barista/ Cashier

Kung Fu Tea
06.2023 - 08.2023

Server

Burning Grill
11.2022 - 04.2023

Server

Dumpling House
06.2022 - 08.2022

Bachelor of Science - Environmental Science

Queen's University

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Ivy Zheng