Ivy Vazquez
Riverside
Summary
Skilled in analytical thinking and documentation management, contributing to improved performance and operational success. Strong focus on leading teams and delivering quality customer service. Expertise in customer relations and expert problem solving. Proven ability to enhance efficiency through fast paced and quality assured assistance.
Overview
5
5
years of professional experience
Work History
Specialist
Rapid Response Monitoring
Corona, CA
04.2026 - Current
- Assisted in monitoring and responding to alarm signals, ensuring rapid incident response.
- Maintained accurate records of incident responses to support operational efficiency.
- Utilized monitoring software to track system performance and identify issues proactively.
- Followed all company policies and procedures to deliver quality work.
- Maintained typing average of 55 WPM.
General Manager
Papa Johns
Riverside, CA
08.2024 - 03.2026
- High focus on quality customer service skills and customer retention.
- Opened new locations. Including hiring and training new team.
- Analyzed data for scheduling, inventory, food order, and labor management.
- Prioritized continuous improvement initiatives that enhanced performance for myself and others.
Shift Lead
Jamba Juice
Riverside, CA
07.2022 - 08.2024
- Supervised team operations to ensure efficient service and product quality.
- Trained new staff on company protocols.
- Managed inventory level.
- Able to work shifts alone and keep a well ran/clean station.
Service Champion
Taco Bell
Riverside, CA
11.2021 - 04.2022
- Monitored food safety standards compliance, maintaining cleanliness and hygiene in food preparation areas.
- Resolved customer complaints promptly and effectively.
- Collaborated with team members to maintain efficient workflow during peak hours and high-demand situations.
- Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
Education
Associate of Science - Biology
Riverside City College
Riverside, CA06.2028
High School Diploma -
California Connections Academy
Riverside, CA06.2021
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Quality assurance
- Advanced communication
Timeline
Specialist
Rapid Response Monitoring
04.2026 - Current
General Manager
Papa Johns
08.2024 - 03.2026
Shift Lead
Jamba Juice
07.2022 - 08.2024
Service Champion
Taco Bell
11.2021 - 04.2022
Associate of Science - Biology
Riverside City College
High School Diploma -
California Connections Academy