Ivy Valencia
London
Summary
Detail-oriented and results-driven administrative professional with over 10 years of experience in legal and client services. Expertise in office management, legal documentation, and client relations. Proven track record of improving workflow efficiency, managing time-sensitive tasks, and providing exceptional support in high-pressure environments. Adept at multitasking, problem-solving, and delivering outstanding customer service. Fluent in English and Spanish.
Overview
12
12
years of professional experience
Work History
Legal Assistant/Law Clerk
Robert Haas Sole Proprietor / Robert Haas Professional Corporation
03.2022 - Current
- Solely manage all office operations, including clerical, accounting, and administrative duties for a family law, civil law, and estate law firm
- Use Divorcemate, PC Law, Soluno, and Clio to streamline document creation and case management
- Draft legal pleadings, correspondence, and assist with case preparation for Family Law, Estate Law, and Civil Law matters
- Resolve technical IT issues independently, maintaining office efficiency
- Ensure compliance with the Family Law Rules and Rules of Civil Procedure, handling matters in multiple courts in the London area
- Achievements: Enacted efficient management procedures through optimized use of legal software and organization
- Increased client satisfaction through improved communication and timely follow-ups
Senior Legal Administrative Assistant
William Bulmer and Associates
04.2016 - 02.2020
- Organized and analyzed legal data, ensuring timely completion of case tasks and workflows
- Prepared affidavits, legal reports, and managed filing systems, both electronic and paper
- Collaborated with clients and opposing counsel to schedule meetings and manage case progress
- Trained new employees
- Achievements: Improved document retrieval time by reorganizing the filing system
- Assisted in the successful settlement of civil cases handled by the firm
- Handled over 30 active files at once.
Administrative Assistant
Fayad Legal Services
01.2015 - 01.2016
- Managed client communication, scheduling, and invoicing, ensuring timely updates and a smooth client experience
- Developed and maintained new client relationships, contributing to business growth
- Drafted and proofread legal documents, reports, and presentations
- Achievements: Increased client retention through proactive follow-ups and personalized service
Customer Service Associate
Silvercity
01.2013 - 01.2020
- Delivered top-tier customer service in a high-volume setting, resolving conflicts and ensuring satisfaction
- Trained and mentored new employees, contributing to a highly efficient and knowledgeable team
- Managed inventory and ensured proper stocking of supplies
- Achievements: Recognized as 'Employee of the Month' three times for exemplary customer service
- Streamlined inventory processes, reducing stock-outs and company costs
Education
Paralegal Certificate - Bookkeeping, Small Business Management, Excel, and Professional Development
Westervelt College
Honors Specialization - Philosophy & Minor in Criminology
University of Western Ontario
High School Diploma - with Honors
Skills
- Case management
- Confidentiality
- Document preparation
- Office management
- Client invoicing and drafting of pre billing reports
- Legal research
- Reporting
- Organizing office functions
- Electronic filing systems
- IT troubleshooting
- Strong interpersonal skills
- Client communication
- Client retention
- Client relations
- Multitasking
- Problem-solving
- Improve workflow efficiency
- Resolve technical issues
- Fast learner
- Scheduling and calendar management
- File organization
- Administrative assistance
- Legal research and writing
- Motion preparation
- Service of legal documents
- Knowledge of practice directions both locally and provincially
- Work prioritization
- Legal correspondence
- Logistics management
- Legal terminology
- Data analysis
- Divorcemate
- PC Law
- Soluno
- Clio
- Microsoft Office Suite
- Google Workspace
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working
Timeline
Legal Assistant/Law Clerk
Robert Haas Sole Proprietor / Robert Haas Professional Corporation
03.2022 - Current
Senior Legal Administrative Assistant
William Bulmer and Associates
04.2016 - 02.2020
Administrative Assistant
Fayad Legal Services
01.2015 - 01.2016
Customer Service Associate
Silvercity
01.2013 - 01.2020
Honors Specialization - Philosophy & Minor in Criminology
University of Western Ontario
High School Diploma - with Honors
Paralegal Certificate - Bookkeeping, Small Business Management, Excel, and Professional Development
Westervelt College
Similar Profiles
Robert G. MacArthurRobert G. MacArthur
Home Inspector, National Certification at Robert G MacArthur, Sole ProprietorHome Inspector, National Certification at Robert G MacArthur, Sole Proprietor
Angela TrotterAngela Trotter
Collection Customer Service Representative at Robert Half @ Professional Finance ServiceCollection Customer Service Representative at Robert Half @ Professional Finance Service
Tranea HallTranea Hall
Private Care Giver at Raquel HaasPrivate Care Giver at Raquel Haas