Ivy Tessier
Ottawa,ON
Summary
Accomplished and results-driven Administration & Service Manager with a comprehensive background in business, operations, marketing management, and a proven track record of driving operational excellence, enhancing customer satisfaction, optimizing production processes, and orchestrating successful marketing initiatives. I bring extensive experience in managing both service and production teams to deliver exceptional results. My leadership style is characterized by fostering a collaborative work environment, empowering teams to achieve peak performance, and implementing innovative solutions to enhance overall efficiency. Focused & committed to maintaining a productive and quality-driven environment. Collaborative and versatile professional with expertise in employee relations, strategic planning and report preparation. Skilled at easily transcending cultural differences.
Overview
10
10
years of professional experience
Work History
Service & Production Manager
Colour By Design
01.2023 - Current
- Oversee the service team, providing leadership, guidance, and support
- Collaborate with other departments to ensure a consistent and high-quality service delivery
- Develop and implement strategies to enhance customer service, satisfaction, and retention
- Work closely with procurement and inventory management to ensure adequate supply levels for production needs
- Manage production schedules, ensuring optimal resource utilization and on-time delivery
- Foster a collaborative and positive work environment that encourages innovation and continuous improvement
- Facilitate clear communication between service and production teams to ensure a unified approach
- Provide regular updates to senior management on key performance indicators, challenges, and achievements.
Director of Operations
The Bobbins Production Studio Inc.
06.2019 - 12.2022
- Played a crucial role in the leadership team of the organization, oversaw various aspects of day-to-day activities to ensure efficiency, productivity, and strategic alignment with goals
- Ensured that operational processes prioritize and meet customer needs and expectations
- Addressed customer complaints and worked to improve customer satisfaction
- Developed and implemented operational strategies that align with the overall goals and objectives
- Analyzed market trends, competition, and other relevant factors to identify opportunities for improvement
- Identified and implemented process improvements to enhance operational efficiency
- Provided guidance, and support to ensure the team's success in achieving organizational objectives
- Developed and managed operational budgets to ensure financial sustainability
- Monitored expenditures and identified cost-saving opportunities
- Addressed and resolved issues related to product or service quality
- Developed relationships with suppliers and negotiated contracts
- Identified potential risks to operations and developed strategies to mitigate them
- Established contingency plans to address unforeseen challenges.
Education
Diploma - Business - Marketing
Algonquin College of Applied Arts and Technology
06.2017
Diploma - Fashion/Apparel Design
Richard Robinson Academy of Fashion Design
01.2014
Skills
- Problem Solving
- Order Management
- Advertising
- Product Management
- Electronic Filing
- Adobe Photoshop
- Adobe Illustrator
- Microsoft Outlook
- Quality Assurance
- Production Planning
- Project Coordination
- Office Administration
- Information Management
- Employee Supervision
- Expense Monitoring
- Customer Service
- Supplies Ordering
- Executive Support
- Schedule Coordination
- Financial Oversight
- Staff Management
- Goal Setting
- Decision-Making
- G Suite
- Document Control
- Operations Oversight
- Team Building and Leadership
- Business Administration
Websites
Timeline
Service & Production Manager
Colour By Design
01.2023 - Current
Director of Operations
The Bobbins Production Studio Inc.
06.2019 - 12.2022
Diploma - Business - Marketing
Algonquin College of Applied Arts and Technology
Diploma - Fashion/Apparel Design
Richard Robinson Academy of Fashion Design
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