Ivy Stevens

• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
• Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
• Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
• Promoted a safe work environment by adhering to health and safety regulations while performing duties.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.

• Streamlined administrative tasks such as scheduling appointments, managing supplies inventory, and organizing patient files for optimal efficiency within the clinic setting.
• Attended scheduled patient care conferences, in-services and departmental meetings.
• Engaged positively with diverse populations, tailoring communication styles according to individual needs and preferences while maintaining cultural sensitivity throughout all interactions.
• Demonstrated commitment to ongoing professional development through active participation in relevant training opportunities and workshops.
• Enhanced patient care by providing compassionate and attentive support during daily activities.
• Supported the mental health needs of clients by providing empathetic listening and nonjudgmental encouragement during difficult moments.

Provide support, supervision, and assistance to homeless adults who may be facing multiple barriers  Accept referrals, and identify and share information with a variety of Lookout’s external resources  Refer guests to a variety of community services  Interview and provide basic necessities; ensuring a safe and supportive environment for all  Complete required records and maintain statistical data  Support others in the shelter who are in need of assistance  Provide assistance for new staff  Job duties are complex and may have a few disagreeable factors  Responsible for complying with and contributing to all aspects of health and safety program

• Supported waste reduction efforts through proper recycling and trash disposal practices.
• Maintained a safe environment for building occupants by promptly addressing hazards and reporting issues to management.
• Enhanced security measures by monitoring visitor access and reporting any suspicious activity to appropriate personnel.
• Assisted in event setup and teardown, ensuring timely completion and minimal disruption to building operations.
• Provided excellent customer service to building occupants, addressing inquiries and directing them to appropriate resources when necessary.
• Performed seasonal maintenance tasks such as snow removal or landscaping upkeep, promoting a welcoming exterior appearance yearround.