Ivy REEB
Estevan,Saskatchewan
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
16
16
years of professional experience
Work History
GUEST SERVICE REPRESENTATIVE
MASTERBUILT ESTEVAN LODGING LTD.
11.2022 - Current
- Provided assistance to guests throughout their stay.
- Greeted walk-in and phone guests, determining interests and needs.
- Responded promptly to inquiries regarding availability of rooms and rates.
- Ensured compliance with hotel policies and procedures.
- Invited guests to join loyalty programs and special promotions to stay connected.
- Organized special requests such as wake up calls, extra pillows, cribs.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Processed payments for room charges, taxes, and other incidentals as required.
- Resolved guest complaints in a professional manner.
- Answered incoming calls from guests seeking reservations or general information.
CUSTOMER EXPERIENCE ASSOCIATE
TD CANADA TRUST
Estevan, Saskatchewan
09.2022 - 11.2022
SECOND ASSISTANT SHIFT MANAGER
JTK FOOD SERVICES INC.(MCDONALD'S)
Estevan, Saskatchewan
01.2009 - 08.2022
FRONT DESK RECEPTIONIST/NIGHT AUDITOR
SUBURBAN EXTENDED STAY HOTEL
Estevan, Saskatchewan
09.2012 - 08.2013
Education
Administrative Assistant Fundamentals -
Southeast College
06.2022
Computer Skills for the Workplace -
Southeast College
05.2022
Food Handler Certification Program -
Online
11-2021
OHS Standard First Aid, CPR-A and AED Course -
Southeast College
11.2021
Effective Management Practices -
10.2017
Advance Shift Management -
08.2017
Basic Shift Management -
10.2013
Bachelor of Arts - Major in Political Science
UNIVERSITY OF CALOOCAN CITY
03-2005
Skills
- communication
- Problem solving
- Teamwork
- Computer (Outlook, Word, Excel, Access, PowerPoint)
- Multitasking and prioritization
- Customer service
- Reservation management
- Payment processing
- Complaint resolution
- Attention to detail
- Verbal and written communication
References
References available upon request.
Timeline
GUEST SERVICE REPRESENTATIVE
MASTERBUILT ESTEVAN LODGING LTD.
11.2022 - Current
CUSTOMER EXPERIENCE ASSOCIATE
TD CANADA TRUST
09.2022 - 11.2022
FRONT DESK RECEPTIONIST/NIGHT AUDITOR
SUBURBAN EXTENDED STAY HOTEL
09.2012 - 08.2013
SECOND ASSISTANT SHIFT MANAGER
JTK FOOD SERVICES INC.(MCDONALD'S)
01.2009 - 08.2022
Administrative Assistant Fundamentals -
Southeast College
Computer Skills for the Workplace -
Southeast College
OHS Standard First Aid, CPR-A and AED Course -
Southeast College
Effective Management Practices -
Advance Shift Management -
Basic Shift Management -
Food Handler Certification Program -
Online
Bachelor of Arts - Major in Political Science
UNIVERSITY OF CALOOCAN CITY
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