Ivy Nguyen
Toronto,ON
Summary
Experienced professional with strong understanding of hospitality and food and beverage industries. Skillful in both casual and upscale environment hence the ability to adapt well in all situation. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.
Overview
5
5
years of professional experience
Work History
Lead Server
JaBistro
Toronto
01.2023 - Current
- Provided exceptional service to each guests, ensuring not only food quality are met but also customer's experience at the restaurant.
- Supervised staffs during shift and assist in any operations issue.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
- Managed FOH inventory and placed orders every week for the store.
- Performed daily closing at the store including POS, cash close.
Server
Khaosan Road
, ON
08.2019 - 08.2021
- Delivered food orders promptly and courteously to 50-75 guests daily.
- Prioritized task to ensure smooth service during peak hours.
- Worked closely with the team making sure tables are flip on timely manners.
Server
Raku
Toronto
05.2019 - 12.2019
- Followed steps of service to provide great customer's experience.
- Accurately recorded orders on TouchBistro and fired courses in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
Education
Bachelor of Business Administration - Hospitality Management
George Brown College
Toronto, ON04-2022
Skills
- Team Leadership
- Liquor, wine, and food service
- Critical Thinking
- Fine Dining
Timeline
Lead Server
JaBistro
01.2023 - Current
Server
Khaosan Road
08.2019 - 08.2021
Server
Raku
05.2019 - 12.2019
Bachelor of Business Administration - Hospitality Management
George Brown College
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