Ivy Mwangi
Debt Collection Agent
Toronto,Ontario
Summary
Experienced Debt Collections Representative with 5 years' track record of providing exceptional customer service and negotiation techniques. Knowledge of multi-line phone systems, Microsoft Office and data entry. Honest, collaborative and an individual of integrity. Eager to take on new role with long-term growth and advancement potential.
Overview
8
8
years of professional experience
Work History
Food Bank Volunteer
Yonge Street Mission
Toronto, Ontario
07.2023 - Current
- Stocked food bank shelves and faced items for easy access to labels and nutrition information
- Worked with supervisors to learn sorting processes and requirements
- Sorted donations and placed items on appropriate shelves or in bins
- Checked incoming food items for expiration dates and disposed of expired products
- Supported productivity through proactive communication with supervisors
- Maintained consistent quality and freshness by evaluating condition of donated items.
Kitchen Volunteer
Christie Ossington Neighborhood Centre
Toronto, Ontario
07.2023 - Current
- Assisted servers to move food out of kitchen quickly
- Vacuumed dining area and swept and mopped kitchen floor
- Protected customers with superb food handling and cleaning practices
- Loaded glassware into dishwashing equipment
- Kept kitchen organized, clearing waste and leftover foods
- Prepared for busy periods by cutting, slicing and washing frequently used ingredients
- Used wrappers to package take-out food for customers
- Avoided waste through stock rotation and correct portioning.
Clothes Sorting and Seniors' Program Coordinator
Waterfront Neighborhood Centre
Toronto, Ontario
06.2023 - 09.2023
- Attended community events and meetings to promote organizational goals
- Distributed informative brochures and other materials at events and festivals
- Organized and supervised games and other recreational activities to promote physical, mental and social development
- Coordinated a seniors' baking program
- Sorted clothes donation in the shelves and closets.
Front Desk Volunteer
Kenyan Canadian Association- Heart Lake Run
Toronto, Ontario
06.2023 - 06.2023
- Welcomed visitors and conducted tours to highlight features and answer questions
- Greeted people upon arrival and provided directions to specific destinations
- Upheld event security standards, checking in guests and issuing badges
- Helped guests with individual needs, offering information and assistance with issues.
Debt Collections Officer
Platinum Credit Ltd
Nairobi, Kenya
10.2018 - 05.2023
- Obtained overdue balances by contacting customers via telephone and approved written correspondence
- Convinced customers to make immediate payments using persuasive techniques and in-depth knowledge of recovery rules
- Helped customers get back on top of payment demands by setting up accommodating plans
- Located delinquent customers via employers, government records and other methods
- Negotiated credit extensions when necessary
- Helped resolve outstanding debts and secure payment arrangements with expert negotiation skills
- Identified outstanding debts in need of collection actions by keeping track of assigned accounts
- Educated customers about the terms of contracts and payment requirements
- Avoided future issues by creating trusting relationships with debtors
- Recaptured funds from huge number of delinquent accounts, consistently exceeding quotas
- Optimized approaches based on knowledge of customer backgrounds and current financial means
- Maintained complete compliance with federal, state and local laws governing collection practices
- Achieved objectives related to call-time, quality and first-call resolutions
- Provided world-class customer service experiences by answering questions, recommending products and addressing frustrations
- Navigated multiple computer applications while conversing with customers
- Completed high volume of inbound and outbound calls within deadlines
- Resolved customer concerns, following internal database prompts and company scripts
- Complied with data security and confidentiality policies to safeguard customer information.
IT Technical Support Intern
Dawa Limited Kenya
Thika, Kenya
01.2016 - 04.2016
- Configured networks to meet performance requirements
- Maintained and repaired peripheral equipment connected to laptops and desktops
- Upgraded hardware promptly to minimize service disruptions
- Monitored computer system performance and intervened in identified problems
- Identified system performance issues, providing swift remedial action
- Communicated ICT disruptions to staff regarding installations, upgrades and outages
- Updated software for new functionality and improved security
- Kept detailed records of new installations and related licenses
- Resolved service user requests within target timeframes.
Education
Shelter Support Worker
Alpha Career College
Finch, ON09.2023
Information Technology
Africa Nazarene University
Nairobi, Kenya 12.2015
High School Diploma -
Loreto Kiambu High School
Nairobi, Kenya 11.2013
Skills
- First Aid/CPR
- Organization and Time Management
- MS Office
- Teamwork and Collaboration
- Attention to Detail
- Multitasking Abilities
- Problem-Solving
- Flexible and Adaptable
- Planning and Coordination
- Dependable and Responsible
Timeline
Food Bank Volunteer
Yonge Street Mission
07.2023 - Current
Kitchen Volunteer
Christie Ossington Neighborhood Centre
07.2023 - Current
Clothes Sorting and Seniors' Program Coordinator
Waterfront Neighborhood Centre
06.2023 - 09.2023
Front Desk Volunteer
Kenyan Canadian Association- Heart Lake Run
06.2023 - 06.2023
Debt Collections Officer
Platinum Credit Ltd
10.2018 - 05.2023
IT Technical Support Intern
Dawa Limited Kenya
01.2016 - 04.2016
Shelter Support Worker
Alpha Career College
Information Technology
Africa Nazarene University
High School Diploma -
Loreto Kiambu High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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