Ivy McBride
Santa Ana
Summary
Energetic and personable, well-suited for any roles requiring strong customer interaction and relationship building. Direct understanding of sales principles and customer service techniques, with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
1
1
year of professional experience
Work History
Sales Associate
Express Clothing
08.2024 - Current
- Greeted customers and warmly offered assistance
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other locations if needed.
- Packed orders correctly to prepare for customer pick up / ship
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Assisted customers at check-out ensuring the best check-out experience.
- Maintained up-to-date knowledge of store sales, payment policies etc.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
Sales Associate
JCPenney
11.2023 - 08.2024
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Handled returns and exchanges with focus on customer satisfaction and policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Trained in various departments( Jewelry Department and JCP Beauty) and provided backup at key times.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Biology
Santa Ana College
06-2026
Highschool -
Segerstrom Highschool
05-2023
Skills
- Exceptional customer service
- Experienced in technology use
- Adaptability
- Detail oriented
- Hardworking
- Problem-solving skills
- Multi-tasking strength
- Teamwork and collaboration
- Determined
- Goal oriented
- Flexible schedule
Timeline
Sales Associate
Express Clothing
08.2024 - Current
Sales Associate
JCPenney
11.2023 - 08.2024
Biology
Santa Ana College
Highschool -
Segerstrom Highschool
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