Maiyo Ivy
Mississauga,Ontario
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Volunteer
Pilgrim Feast Tarbernacle
12.2023 - Current
- Working as a resource for residents, particularly around housing issues, support and advocay.
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Implementing shelter policies, procedures and residency agreements in spirit of fairness and respect.
- Using intervention and mediation skills to diffuse potential conflicts
- Performing light housekeeping and maintenance task to ensure clean work environment
- Updating records , reviewing all incidents and log reports on each shift.
Customer Service Representative
Village Medical
12.2022 - 08.2023
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
Customer experience representative
Poa! Internet
09.2021 - 12.2022
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Delivered personalized support by understanding individual client needs and preferences, leading to increased loyalty.
- Developed strong relationships with clients, fostering a sense of trust and reliability in the company''s services.
- Elevated overall customer satisfaction ratings with a focus on providing prompt assistance and empathetic support during interactions.
- Promoted upselling opportunities when appropriate, contributing to increased revenue generation through add-on sales or upgrades of existing products and services
Call center agent
Call center International
09.2020 - 09.2021
- Enhanced call center efficiency by effectively managing high Spirit airlines call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Offered technical assistance for customers experiencing difficulties with online processes or software applications related to company products or services.
- Answered inquiries regarding airplane emergency procedures and coordinated with airport staff to manage baggage services, tickets and boarding procedures
- Provided support for escalated calls, acting as a liaison between the customer and upper management when necessary.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
Hostess
J'S Restaurant
06.2019 - 05.2020
- Organized and scheduled reservations for customers both over the phone and online
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Presented the daily restaurant specials and customers popular options contributing to increase in sales.
- Served full section during peak hours for tables with six or more guests.
- Cleaned several areas of workplace to maintain a complaint and safe working environment.
- Provided attentive and fostered warm relationships with repeat customers.
Sales person
Spaceman enterprises
02.2018 - 11.2019
- Generated sales through outbound calling and lead follow up efforts.
- Developed and implemented sales strategies.
- Maintained supplies by replenish office supplies
- Established and maintained a network of clients.
- Demonstrated success in exceeding sales expectations.
- Increased sales and customer satisfaction through personalized servicing.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
Intern
Enchanting Travel
04.2017 - 10.2017
- Performed data entry and other general administrative tasks
- Informed clients about the benefits of the products and services offered
- Assisted with reservations, changes and cancellations
- Actively participated in meetings and events
- Maintained a clean reception area and other associated areas.
Education
BACHELOR OF ARTS IN INTERNATIONAL RELATIONS -
United States International University
Skills
- Effective Communication
- Diplomacy and Negotiation
- Analytical Thinking
- Cultural competence
- Compassionate and empathetic
- Computer Proficiency
- Call center operations
- Interpersonal skills
- Administrative Support
- Goal driven
References
References available upon request
Languages
English
Full Professional
Timeline
Volunteer
Pilgrim Feast Tarbernacle
12.2023 - Current
Customer Service Representative
Village Medical
12.2022 - 08.2023
Customer experience representative
Poa! Internet
09.2021 - 12.2022
Call center agent
Call center International
09.2020 - 09.2021
Hostess
J'S Restaurant
06.2019 - 05.2020
Sales person
Spaceman enterprises
02.2018 - 11.2019
Intern
Enchanting Travel
04.2017 - 10.2017
BACHELOR OF ARTS IN INTERNATIONAL RELATIONS -
United States International University
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