Ivy Liu
Calgary,AB
Summary
With boundless energy and enthusiasm, I'm a dynamic and driven restaurant industry professional. Thriving in fast-paced environments, I bring a relentless dedication to exceptional customer service. Known for my delightful approach, I excel in delivering memorable experiences to every guest with flair and finesse. A motivated team player, I actively contribute to fostering a welcoming atmosphere and ensuring guest satisfaction. Ready to bring my infectious positivity and proven track record of excellence to your establishment.
Overview
8
8
years of professional experience
Work History
Lead Resturant Hostess
Milestones Bar + Grill
Calgary, AB
07.2023 - Current
- Commanded the front-of-house operations as Lead Host at Milestones, ensuring flawless service delivery and guest satisfaction.
- Demonstrated a passion for wine and culinary arts, providing knowledgeable recommendations to enhance guests' dining experiences.
- Spearheaded efforts to prevent server crashes and streamline communication between front-of-house and kitchen teams, facilitating a smooth and cohesive dining experience.
- Exemplified precision in table setup, meticulously arranging wine and water glasses, menus, and wine lists to create an inviting and polished ambiance.
Restaurant Hostess
deerfoor inn & Mohave grill
Calgary, AB
06.2022 - 08.2024
- Welcomed and embraced guests with genuine warmth and professional grace, setting the stage for an exceptional first impression that reflects the essence of our establishment
- Masterfully orchestrated reservation systems, meticulously capturing guest preferences and details, guaranteeing seamless seating arrangements and swift service, delighting guests with minimal wait times.
- Excel in rapid issue resolution, consistently achieving high-quality solutions with precision and finesse.
Restaurant Hostess
De Dutch
Surrey, BC
08.2021 - 12.2024
- Demonstrate exceptional memory prowess by effortlessly memorizing over 50 menu items, along with rotating specials, catering to diverse dietary preferences including allergens, vegetarian, vegan, and gluten-free options.
- Contributed to a positive and dynamic work environment, fostering teamwork, communication, and a commitment to exceeding guest expectations."
- Collaborate closely with kitchen and serving staff to ensure seamless communication and execution of special dietary requests, guaranteeing guest satisfaction and loyalty.
- Continuously stay informed about menu updates, new specials, and ingredient changes, maintaining an up-to-date understanding of the culinary offerings to enhance guest experiences.
Program Assistant
White Rock South Surrey Skating Club
Surrey, BC
08.2016 - 06.2020
- Energize the ice by crafting dynamic circuits that challenge and engage students, fostering agility and confidence with every glide
- Propel skaters to new heights by refining jumps and spins, igniting their potential for dazzling on-ice maneuvers.
- Collaborate closely with coaches to develop personalized training plans, maximizing each skater's progress and achievement.
- Foster a supportive and inclusive environment where skaters of all levels can thrive and flourish.
Education
High School Diploma -
Discovering Choices
Calgary, AB06-2024
Skills
- communication
- adaptability
- problem solving
- teamwork
- critical thinking
- Attention to detail
Languages
English
Native/ Bilingual
Mandarin
Native/ Bilingual
Timeline
Lead Resturant Hostess
Milestones Bar + Grill
07.2023 - Current
Restaurant Hostess
deerfoor inn & Mohave grill
06.2022 - 08.2024
Restaurant Hostess
De Dutch
08.2021 - 12.2024
Program Assistant
White Rock South Surrey Skating Club
08.2016 - 06.2020
High School Diploma -
Discovering Choices
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