IVY JOHNSON
Thousand Oaks
Summary
Customer-focused professional with extensive experience in client relations, sales, hospitality, and account management. Proven ability to build strong customer relationships, exceed performance goals, and deliver exceptional service in fast-paced environments. Skilled in communication, problem-solving, sales support, documentation management, and client retention. Recognized for professionalism, attention to detail, and the ability to create positive customer experiences.
Overview
11
11
years of professional experience
Work History
Client Service Coordinator
Preserve Gold
Woodland Hills, CA
04.2024 - 05.2026
- Manage client accounts while maintaining accurate records and documentation.
- Coordinate client communications and ensure timely follow-up on inquiries and requests.
- Deliver high-quality customer service that strengthens client satisfaction and retention.
- Support internal teams by maintaining organized workflows and account information.
Sales Associate
Fence Factory
Moorpark, CA
03.2023 - 04.2024
- Consistently exceeded monthly sales goals through consultative selling and personalized customer service.
- Assisted customers in selecting products that best met their needs and project requirements.
- Developed and maintained attractive product displays that increased customer engagement and sales conversions.
- Built strong customer relationships that contributed to repeat business and referrals.
Junior Associate Broker
Fisher Capital
Marina del Rey, CA
02.2021 - 02.2023
- Assisted clients by providing market insights and investment-related information.
- Analyzed market trends and client portfolio data to support informed decision-making.
- Maintained proactive communication with clients to ensure a positive customer experience.
- Contributed to client retention through personalized service and attention to client needs.
Mixologist & Hospitality Specialist
Pacific Terrace Hotel
San Diego, CA
03.2018 - 11.2020
- Delivered exceptional guest experiences in a high-volume luxury hospitality environment.
- Prepared and served beverages while maintaining quality, consistency, and professionalism.
- Trained and mentored new team members on service standards and operational procedures.
- Collaborated with staff to improve service efficiency and guest satisfaction.
Sales Development Representative
Ascendant Marketing Group
San Diego, CA
02.2017 - 02.2018
- Generated qualified leads through outbound prospecting and relationship-building efforts.
- Consistently met or exceeded monthly performance and sales objectives.
- Identified new business opportunities and expanded the customer pipeline.
- Maintained accurate records of prospect interactions and sales activities.
Front Desk Agent
Omni San Diego Hotel
San Diego, CA
01.2015 - 01.2017
- Provided professional guest services, including check-in, check-out, and reservation management.
- Resolved guest concerns promptly and effectively while maintaining high satisfaction levels.
- Maintained accurate guest records and booking information.
- Delivered personalized service that encouraged guest loyalty and repeat visits.
Education
High School Diploma -
Westlake High School
Westlake Village, CASkills
- Client Relationship Management
- Customer Service Excellence
- Sales & Business Development
- Account Coordination
- Communication & Interpersonal Skills
- Documentation & Record Management
- Leadership & Team Collaboration
- Time Management
- Computer Proficiency
- Problem Resolution
- Process Improvement
- Cross-Functional Coordination
Timeline
Client Service Coordinator
Preserve Gold
04.2024 - 05.2026
Sales Associate
Fence Factory
03.2023 - 04.2024
Junior Associate Broker
Fisher Capital
02.2021 - 02.2023
Mixologist & Hospitality Specialist
Pacific Terrace Hotel
03.2018 - 11.2020
Sales Development Representative
Ascendant Marketing Group
02.2017 - 02.2018
Front Desk Agent
Omni San Diego Hotel
01.2015 - 01.2017
High School Diploma -
Westlake High School