Ivy Jean Taldo
Kingston,Canada
Summary
Dedicated hospitality/ food and beverage professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
overnight supervisor
TIM HORTONS
02.2025 - Current
- Manage the day-to-day operations of the unit by delegating work and providing direction to staff, in order ensure that all tasks are completed top deliver services and production at the expected level
- Coordinate scheduling of unit staff to ensure there is adequate coverage to deliver against expectations
- Manage costs to stay within unit budget
- Resolve requests, complaints and concern
- Monitor units’ compliance with quality assurance and health and safety policies, and initiate corrective action as required
- Manage, coach, and develop unit staff to achieve unit and team goals
Guest service representative
HOLIDAY INN
07.2024 - 08.2024
- Process guest check-ins and outs
- Process a working knowledge of the reservations, takes reservations for guests both in house and call in, understanding of cancellation procedures
- Create a welcoming environment for our guest
- Register guests and assign rooms, accommodating special requests whenever possible
- Understands room status and room status tracking
- Coordinate room status updates with the housekeeping department by notifying housekeeping of all check outs, late check outs, early check ins, special request and part day rooms
- Report unusual occupancies or requests to the manager or supervisors
- Use proper telephone etiquette
- Ensure the work environment is tidy and well organized at all times
- Adhere to all health and safety guidelines and standards
- Coordinate guestroom maintenance work with the engineering and maintenance division
- Use suggestive selling techniques to sell rooms and to promote other services of the hotel
Unit Manager
SSP
Cebu City, Philippines
08.2023 - 02.2024
- Company Overview: Cebu City, Philippines
- Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies
- Ensured compliance with regulations and standards through regular audits, staff education, and policy updates
- Resolved conflicts among team members quickly to maintain a positive working environment conducive for continued excellence in patient care
- Mentored new hires during orientation periods for seamless integration into the team while maintaining high-quality patient care standards
- Assisted in development and implementation of policies, procedures, and regulations for unit operations
- Cebu City, Philippines
Branch Manager
Chatime
Cebu City, Philippines
09.2022 - 08.2023
- Company Overview: Cebu City Philippines
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded
- Maintained friendly and professional customer interactions
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation
- Cebu City Philippines
Store Manager
Goldilocks Bakeshop
Catarman, Philippines
11.2021 - 08.2022
- Company Overview: Catarman Nortehrn Samar Philippines
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
- Managed inventory control, cash control, and store opening and closing procedures
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Improved customer satisfaction through staff training in customer service and product knowledge
- Completed point of sale opening and closing procedures
- Catarman Nortehrn Samar Philippines
Housekeeping Room Attendant
The Lantern Resort
Jefferson, USA
07.2020 - 09.2020
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Busser
Omni Mount Washington Resort
Bretton Woods, USA
10.2019 - 03.2020
- Reset and cleaned tables quickly to prepare for new customers
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests
2nd Assistant Manager
McDonalds
Calbayog City, Philippines
02.2017 - 03.2019
- Company Overview: Calbayog City, Samar, Philippines
- Supported store manager in training new employees, fostering a positive work environment for team development
- Collaborated with team members on loss prevention efforts, minimizing shrinkage and theft occurrences
- Implemented safety protocols within the workplace, resulting in fewer accidents and increased employee awareness
- Fostered a collaborative work culture among staff members by encouraging teamwork and recognizing exceptional contributions
- Calbayog City, Samar, Philippines
Education
Bachelor of Science - Hotel And Restaurant Management
University of Eastern Philippines
Catarman, Northern Samar, Philippines04.2016
Some College (No Degree) - Hospitality
St. Lawrence College
KingstonSkills
- Quality Control
- Operations Management
- Staff Scheduling
- Staff Development
- Decision-Making
- Employee Supervision
- Training and mentoring
- Schedule Management
- Customer service
Certificate
Smart Serve, Food Handling, First Aid and CPR
Timeline
overnight supervisor
TIM HORTONS
02.2025 - Current
Guest service representative
HOLIDAY INN
07.2024 - 08.2024
Unit Manager
SSP
08.2023 - 02.2024
Branch Manager
Chatime
09.2022 - 08.2023
Store Manager
Goldilocks Bakeshop
11.2021 - 08.2022
Housekeeping Room Attendant
The Lantern Resort
07.2020 - 09.2020
Busser
Omni Mount Washington Resort
10.2019 - 03.2020
2nd Assistant Manager
McDonalds
02.2017 - 03.2019
Bachelor of Science - Hotel And Restaurant Management
University of Eastern Philippines
Some College (No Degree) - Hospitality
St. Lawrence College
Similar Profiles
Stacey Assiniwe-ManitowabiStacey Assiniwe-Manitowabi
Supervisor at Tim HortonsSupervisor at Tim Hortons
Mehnaz RahmanMehnaz Rahman
Human Resources Manager at TH Restaurant Services Inc. (Tim Hortons)Human Resources Manager at TH Restaurant Services Inc. (Tim Hortons)
David ZakiDavid Zaki
Crew Member at Tim Hortons, Ravindeer KaurCrew Member at Tim Hortons, Ravindeer Kaur
Rajveer JohalRajveer Johal
Worker at Tim HortonsWorker at Tim Hortons
Rachel Holthof MSW, RSWRachel Holthof MSW, RSW
Social Worker- Access to Care and Transitions at Providence CareSocial Worker- Access to Care and Transitions at Providence Care