Ivy Hu

Dynamic and results-oriented professional with a passion for customer service excellence and a strong desire to transition into the medical laboratory assistant field upon graduation. Proficient in English and Mandarin, with over 10 years of experience in the customer service industry. Well-developed communication, leadership, and organizational skills, coupled with a commitment to delivering exceptional service.

Program General Manager, The Community Volunteer Income Tax Program (CVITP)
March 2023 - April 2023

• Promoted the tax volunteer program in the local community and organized training sessions for volunteers.
• Oversaw and coordinated activities in three tax clinics, managing client intakes and arranging appointments.
• Prepared personal tax returns using UFile software and maintained client databases.Award Crew & Water Station Volunteer, Bluenose Marathon Competition
  2021 - 2023
• Organized and distributed medals, trophies, and other recognition items to race participants.
• Provided hydration to runners during the race and ensured a clean and organized station.

Athletes Village Crew Volunteer, Canada Games 2023
February 2023

• Welcomed athletes, coaches, and officials to the village, assisting with registration and providing information about facilities and amenities.