Ivy Hoang
San Jose
Summary
Store Manager with extensive experience in human resource management and training development at Tay Ho DC & KK Restaurant. Achieved 30% reduction in onboarding time while boosting employee productivity through strong leadership and communication skills. Proficient in inventory control and process optimization, resulting in minimized waste and improved accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Store Manager
Tay Ho DC & KK Restaurant
Santa Clara
02.2022 - Current
- Oversee all aspects of human resources management, including recruitment, training, scheduling, performance evaluation, and employee relations.
- Developed and implemented training programs for new hires and existing staff, leading to a 30% reduction in onboarding time and a 15% increase in employee productivity.
- Conduct regular performance evaluations and provide constructive feedback to enhance employee performance and job satisfaction.
- Optimized employee schedules, balancing operational demands and labor costs effectively, resulting in a 10% reduction in overtime expenses.
- Managed inventory control processes, implementing efficient practices that reduced waste by 15% and improved overall inventory accuracy by 20%.
Supervisor
Pho Ha Noi
Cupertino
02.2020 - 12.2021
- Supervised daily restaurant operations, including customer service, food preparation, and staff management, ensuring smooth and efficient service delivery.
- Trained and mentored new employees, instilling company policies, procedures, and service standards to maintain high levels of customer satisfaction.
- Oversaw inventory management, ordering supplies and ingredients as needed, while minimizing waste and controlling costs to meet budgetary constraints.
- Collaborated with the management team to develop and implement strategies for business growth, resulting in a 15% increase in monthly revenue.
- Resolved customer complaints and concerns promptly and professionally, ensuring positive dining experiences and repeat business.
Education
BS - Business Administration - Human Resource Management
San Jose State University
San Jose, CA06.2025
AA - Business Administration
De Anza College
Cupertino06.2023
Skills
- Human resource management
- Training and development
- Inventory control
- Communication skills
- Scheduling expertise
- Leadership abilities
- Problem-solving strategies
- Team collaboration
- Adaptability and flexibility
- Microsoft Office Suite proficiency
Languages
English
Full Professional
Vietnamese
Native/ Bilingual
Certification
- Human Resources: Pay Strategy (LinkedIn Learning, Jun 2025)
▸ Pre-approved for HRCI recertification credits (0.75) | Focus: HR Compensation Strategy - Human Resources: Running Company Onboarding (LinkedIn Learning, Jun 2025)
▸ SHRM-certified (1.0 PDC) | Focus: Employee Onboarding & HR Best Practices
Timeline
Store Manager
Tay Ho DC & KK Restaurant
02.2022 - Current
Supervisor
Pho Ha Noi
02.2020 - 12.2021
BS - Business Administration - Human Resource Management
San Jose State University
AA - Business Administration
De Anza College
Similar Profiles
Duc LamDuc Lam
Food Technician at TAY HO FOOD COMPANYFood Technician at TAY HO FOOD COMPANY
Dat VoDat Vo
Restaurant Waiter at Cu Hanh Tay Beefsteak RestaurantRestaurant Waiter at Cu Hanh Tay Beefsteak Restaurant
Jacob GirardJacob Girard
Server at Gung Ho RestaurantServer at Gung Ho Restaurant
OSCAR GOMEZ CANESSAOSCAR GOMEZ CANESSA
Data Analyst and IT Support Web Design at GranicusData Analyst and IT Support Web Design at Granicus
Miguel RamirezMiguel Ramirez
Warehouse Fulfillment Associate at Randstad - NordstromWarehouse Fulfillment Associate at Randstad - Nordstrom