Ivy DeFord
Orange County Mining Company
ORANGE
3
years of professional experience
Versatile individual skilled in customer service and active listening. Experienced in client interactions and creating a collaborative atmosphere, aiming to enhance customer satisfaction and team work.
Work History
Hostess
2 Years 2 Months- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed reservations and waitlists effectively
- Greeted and seated guests promptly, ensuring optimal service flow and customer satisfaction.
- Worked in a fast paced environment well and maintained customer service
- Collaborated with kitchen and service staff to communicate guest needs and enhance dining experience.
- Trained new team members on hosting protocols and customer service standards to maintain consistency.
Recreational Gymnastics Coach
1 Year 5 Months- Developed and implemented age-appropriate gymnastics lesson plans to enhance skill progression.
- Conducted safety inspections of equipment and facilities to ensure a secure training environment.
- Provided individualized feedback to athletes, fostering improvement in technique and confidence.
- Evaluated student performance through assessments, ensuring alignment with developmental goals.
- Collaborated with parents on athlete progress, addressing concerns and setting future objectives.
- Established trust among athletes, parents, and staff by maintaining open lines of communication and demonstrating professionalism at all times.
Receptionist
8 Months- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed front desk operations, ensuring seamless client check-ins and appointments.
- Coordinated communication between clients and grooming staff to enhance service delivery.
- Maintained accurate appointment records using a filing system
- Monitored inventory levels of office supplies, placing orders as needed to ensure availability.
- Greeted incoming visitors and customers professionally
- Confirmed appointments, communicated with clients, and updated client records.
Education
High School Diploma
- Honor Roll
- 3.9 GPA
High School Diploma
- Completed AP course in World History, Psychology, and US History
- Honors classes in English and Chemistry
- Honor roll
- 3.9 GPA
- Varsity Volleyball
Skills
Customer service
Effective multitasking
Patience with children and adults
Phone etiquette
Communication skills
Greeting guests
Cleanliness maintenance
Complaint handling
Guest complaint resolution
Active listening and communication
Teamwork and collaboration
Timeline
Recreational Gymnastics Coach
California Gymnastics
01.2025 - 06.2026Read More
Hostess
Orange County Mining Company
07.2024 - CurrentRead More
Receptionist
Garden of Grooming
10.2023 - 06.2024Read More
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High School Diploma
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Villa Park High School
High School Diploma
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