Ivory Ramirez
Vancouver,Canada
Summary
Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Looking to gain a position that will fit my qualifications, utilize my capabilities and potential, enhance my knowledge, and promote personal and professional growth with a willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative & Patient Care Coordinator
Elign Health Centre
05.2023 - Current
- Developed constant administrative focus on patient management while maintaining professionalism in a fast-paced environment
- Performed administrative tasks, including managing phone and email communication, filing system, data management, processing of invoices and payments, scheduling patient visits, and other clerical tasks.
- Executes weekly and month-end processes, including monthly payroll and income reports for practitioners, managing accounts payable, accounts receivables, bank transfers, cash reconciliation, deposits, and ordering of stocks for inventory.
- Acted as main point of contact for patients, practitioners, and external healthcare providers by closely reviewing medical charts and maintaining high levels of communication.
- Liaised between clients and vendors and maintained effective lines of communication.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Retail Sales Associate
Value Village
10.2022 - 05.2023
- Developed professional relationships with customers to increase loyalty, retention, and rapport by delivering excellent customer service
- Managed efficient cash register operations by using a POS system to process sales, returns, online orders, and gift card activations.
Customer Sales and Service Representative
Bank of the Philippine Islands (BPI)
09.2017 - 07.2022
- Provided excellent customer service by helping and giving solutions to clients' banking needs and concerns regarding their savings and checking accounts, investments, and credit cards
- Provided company product and service information and capitalized on upsell opportunities to meet a daily sales quota
- Maintained accurate records of customer transactions in line with bank procedures
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Accounting Assistant
P.A. PETROLEUM SERVICES
02.2017 - 07.2017
- Responsible for issuing invoices to customers and external partners, preparing bank deposits, payroll, and employee reimbursements
- Verified items billed against items ordered and reconciled differences through follow-up with the vendor
- Analyzed financial discrepancies and provided solutions for accurate financial records.
Education
MBA - Business Administration
University Canada West
Vancouver, BC12.2023
Bachelor of Science - Management Accounting
University of The Cordilleras
Philippines08.2016
Skills
- Customer Service
- Accounting
- Financial Services
- Reconciliation, Payment, and Invoicing Processing
- Administrative Support
- Month-End Documentation
- Microsoft Office - Word, Excel, PowerPoint
- Time Management
- Interpersonal and Communication
- Attention to detail and organization skills
- Ability to follow directions accurately
- Microsoft Office - Word, Excel, Powerpoint
Certification
- Master Microsoft Excel - LinkedIn Learning
- Customer Service: Managing Customer Expectations - LinkedIn Learning
- QuickBooks Online Essential Training - LinkedIn Learning
- Communicating with Confidence - LinkedIn Learning
Volunteer Experience
KidSport – Fundraising Volunteer
Timeline
Administrative & Patient Care Coordinator
Elign Health Centre
05.2023 - Current
Retail Sales Associate
Value Village
10.2022 - 05.2023
Customer Sales and Service Representative
Bank of the Philippine Islands (BPI)
09.2017 - 07.2022
Accounting Assistant
P.A. PETROLEUM SERVICES
02.2017 - 07.2017
MBA - Business Administration
University Canada West
Bachelor of Science - Management Accounting
University of The Cordilleras
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