Ivonne Dalila Valadez Bernal
Kelowna,BC
Summary
Proven leader in hospitality and logistics, excelling at Bimbo SA De Cv by enhancing warehouse efficiency and safety. Expert in reservation software and renowned for a friendly service mentality, I significantly boosted booking rates and customer satisfaction. Skilled in managing diverse teams to achieve exceptional results, demonstrating unparalleled telephone etiquette and operational management.
Overview
15
15
years of professional experience
10
10
Hair Dresser
Work History
Reservation Agent
Group Ysuri Hotels
Sayulita , Nayarit
04.2022 - 10.2023
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Handled reservations and answered questions from interested patrons for busy Number-room hotel.
- Resolved various issues and discrepancies for customers.
Warehouse Supervisor
Bimbo SA De Cv
Puerto Vallarta , Jalisco
02.2021 - 04.2022
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Promoted diligence and culture of safety for drivers and warehouse operations.
Receptionist
El Pueblito Sayulita
Sayulita , Nayarit
02.2019 - 01.2021
- Confirmed appointments, communicated with clients, and updated client records.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
Administrative Manager
Oxxo Store
Sayulita , Nayarit
03.2017 - 01.2019
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Updated reports, managed accounts, and generated reports for company database.
Education
Diploma - Beauty's And Massages Therapists
Bachelor Of Public Administration - Hotels And Restaurants
Skills
- Transportation information
- Telephone reservations
- Friendly service mentality
- Telephone reception
- Travel reservations
- Reservation software
- International travel
- Phone etiquette
Languages
- English
- Spanish
Languages
English
Professional
Timeline
Reservation Agent - Group Ysuri Hotels
04.2022 - 10.2023
Warehouse Supervisor - Bimbo SA De Cv
02.2021 - 04.2022
Receptionist - El Pueblito Sayulita
02.2019 - 01.2021
Administrative Manager - Oxxo Store
03.2017 - 01.2019
Institute Services Beauty's - Diploma, Beauty's And Massages Therapists
High School Siglo XXI - Bachelor Of Public Administration, Hotels And Restaurants
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