Ivonne Dalila Valadez Bernal
Kelowna,BC
Summary
Proven leader in hospitality and logistics, excelling at Bimbo SA De Cv by enhancing warehouse efficiency and safety. Expert in reservation software and renowned for a friendly service mentality, I significantly boosted booking rates and customer satisfaction. Skilled in managing diverse teams to achieve exceptional results, demonstrating unparalleled telephone etiquette and operational management.
Offering strong work ethic and willingness to learn and grow in dynamic construction environment. Brings understanding of safety standards and sanitation practices, along with practical skills in using cleaning equipment and materials. Ready to use and develop cleaning techniques and safety protocols in role.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Construction Cleaner
CK Renovation 911
09.2024 - Current
- Improved site aesthetics with thorough cleaning and removal of dust, dirt, and grime on finished surfaces.
- Minimized risk of accidents with diligent removal of potentially hazardous materials such as nails, screws, or broken glass from work areas.
- Bolstered overall project success with proactive communication regarding potential hazards or areas requiring additional cleanup attention to supervisors or team leads.
- Expedited workflow by keeping tools clean, organized, and easily accessible for all crew members onsite.
- Upheld company reputation for excellence with attention to detail in all cleaning tasks, ensuring a polished final product.
Reservation Agent
Group Ysuri Hotels
04.2022 - 10.2023
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Handled reservations and answered questions from interested patrons for busy Number-room hotel.
- Resolved various issues and discrepancies for customers.
Warehouse Supervisor
Bimbo SA De Cv
02.2021 - 04.2022
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Promoted diligence and culture of safety for drivers and warehouse operations.
Receptionist
El Pueblito Sayulita
02.2019 - 01.2021
- Confirmed appointments, communicated with clients, and updated client records.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
Administrative Manager
Oxxo Store
03.2017 - 01.2019
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Updated reports, managed accounts, and generated reports for company database.
Education
Diploma - Beauty's And Massages Therapists
Institute Services Beauty's
Bachelor Of Public Administration - Hotels And Restaurants
High School Siglo XXI
Graduate Certificate - Accounting
Create Career Collage
Vancouver, BC06-2025
Skills
- Transportation information
- Telephone reservations
- Friendly service mentality
- Telephone reception
- Travel reservations
- Reservation software
- International travel
- Phone etiquette
- Organization and multitasking
Languages
English
Professional
Spanish
Native or Bilingual
Certification
- Fall Protection Training Certificate
SERVING IT RIGTH
Its a Course certification on:
The course provides effective techniques to prevent problems related to the service of liquor and covers topics such as:
- Signs of intoxication
- Legal liability
- Reducing alcohol over-consumption
- Reducing impaired driving
- Reducing the risk of violence
- Preventing the sale of alcohol to a minor
- Duty of care on and off premises, and
- The necessity to create and enforce responsible beverage service policies
Responsible beverage service does not end with SIR certification. Skills can only be developed through practice and work experience. Therefore, further training is strongly encouraged to build upon the fundamental knowledge acquired through this course.
Timeline
Construction Cleaner
CK Renovation 911
09.2024 - Current
Reservation Agent
Group Ysuri Hotels
04.2022 - 10.2023
Warehouse Supervisor
Bimbo SA De Cv
02.2021 - 04.2022
Receptionist
El Pueblito Sayulita
02.2019 - 01.2021
Administrative Manager
Oxxo Store
03.2017 - 01.2019
Bachelor Of Public Administration - Hotels And Restaurants
High School Siglo XXI
Diploma - Beauty's And Massages Therapists
Institute Services Beauty's
Graduate Certificate - Accounting
Create Career Collage
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