Ivonne Sanchez
Los Angeles
Summary
Dynamic and results-driven Store Manager with a proven track record at Harbor Freight Tools USA, excelling in customer relations and team leadership. Achieved consistent sales growth through innovative strategies and exceptional service, while enhancing employee performance through effective training and mentoring. Strong problem-solving skills complemented by a commitment to operational excellence.
Overview
9
9
years of professional experience
Work History
Store Manager
Harbor Freight Tools USA
04.2023 - 03.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Senior Store Manager
Harbor Freight Tools USA
02.2018 - 04.2023
- Exceeded sales targets consistently through proactive promotion of products/services while maintaining exceptional levels of customer service.
- Improved overall store performance by implementing effective sales strategies and streamlining operational processes.
- Increased customer satisfaction by prioritizing exceptional service and addressing concerns promptly and professionally.
- Reduced inventory shrinkage by implementing loss prevention measures, conducting regular audits, and holding staff accountable for discrepancies.
- Collaborated with corporate leadership to align store operations with company-wide goals and initiatives.
Store Manager
Harbor Freight Tools USA
08.2016 - 03.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Diploma -
Manual Arts High School
Los Angeles, CALACC
Los Angeles, CASkills
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Outstanding communication skills
- Team leadership and coaching
Timeline
Store Manager
Harbor Freight Tools USA
04.2023 - 03.2025
Senior Store Manager
Harbor Freight Tools USA
02.2018 - 04.2023
Store Manager
Harbor Freight Tools USA
08.2016 - 03.2018
Diploma -
Manual Arts High School
LACC
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