IVONNE MALDONADO

In community settings, within a program, and working closely with our clinical staff to support therapeutic and behavioral plans, DSPs provide assistance and strategies to the individuals we serve to live as independently as possible.

• Transportation and support out in the community: outings/field trips, and shopping

• Provide guidance on a range of developmental goals from community participation, household budgeting, exercise, nutrition, and supporting vocational responsibilities

• Support persons served with living skills such as personal hygiene, grooming, and/or bathing and toileting

• Assist individuals we serve to redirect agitated or aggressive behaviors

• Organized paperwork such as charts and reports for office and patient needs
• Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience
• Sanitized, restocked and organized exam rooms and medical equipment
• Documented vital signs and health history for patients in clinic and hospital environments
• Taught patients about medications, procedures and care plan instructions
• Kept medical supplies in sufficient stock by monitoring levels and submitting orders
• Prepared and administered medications to alleviate patient symptoms
• Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly
• Provided training to new employees

• Provided responsive, exceptional service to customers by answering questions, making recommendations, providing samples and responding to requests
• Offered suggestions on order substitutions for customers with allergies or other dietary restrictions
• Rotated food items and discarded expired items to keep food inventory fresh
• Used manual and electronic kitchen appliances to clean, unwrap, slice and trim food products
• Kept kitchen, counter and dining areas cleaned and sanitized
• Accurately operated cash register to process customer payments
• Kept drawer balanced by accurately processing cash, credit and debit payments
• Maintained effective supply levels by monitoring and reordering food stock and dry goods

• Rotated merchandise and displays to feature new products and promotions
• Supervised guests at front counter, answering questions regarding products
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
• Managed inventory control, cash control and store opening and closing procedures
• Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors
• Delivered quality customer service to address urgent needs and cleaning requests