Ivonne Lampe
Brechin,ON
Summary
Multilingual Inbound Specialist with over 10 years of experience resolving complex customer inquiries and delivering exceptional support across multiple channels. Proven track record of maintaining customer satisfaction and improving first-contact resolution. Skilled in streamlining processes, complaint resolutions and multitasking. Able to fluently communicate in English, French and Spanish.
Overview
26
26
years of professional experience
Work History
Bilingual Customer Care Agent
Flexiti Financial
10.2023 - 11.2024
- Successfully handled high-volume of inbound calls while maintaining a 95% customer satisfaction rating
- Collaborated with cross-functional teams to improve service delivery and customer satisfaction
Bilingual Customer Care Representative
Bank of Montreal
10.2016 - 12.2022
- Supported the Operations Division providing day-to-day delivery of critical lending operations processes including loan/leases administration and servicing activities
- Developed strong customer relationships to encourage repeat business
Bilingual Customer Service Representative
General Electric Capital
09.2006 - 10.2016
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Bilingual Customer Service Representative
Bell Canada
02.1999 - 08.2006
- Handled inbound calls from residential customers that were seeking payment arrangements regarding their past due phone account
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
Education
Certificate - French Language
Mohawk College of Applied Arts And Technology
Hamilton, ON07.1992
Skills
- Communication and Active Listening
- Problem Solving and Critical Thinking
- Technical Proficiency and Computer Skills
- Time Management and Prioritization
- Positive Attitude and Enthusiasm
- Multitasking and attention to detail
Languages
English
Native or Bilingual
French
Professional Working
Spanish
Native or Bilingual
Timeline
Bilingual Customer Care Agent
Flexiti Financial
10.2023 - 11.2024
Bilingual Customer Care Representative
Bank of Montreal
10.2016 - 12.2022
Bilingual Customer Service Representative
General Electric Capital
09.2006 - 10.2016
Bilingual Customer Service Representative
Bell Canada
02.1999 - 08.2006
Certificate - French Language
Mohawk College of Applied Arts And Technology
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