Ivonne Dalila Valadez Bernal
Kelowna
Summary
Professional with strong background in sales and customer engagement, prepared to drive results in financial services. Demonstrates keen ability to understand customer needs, promote products effectively, and close sales. Excels in collaborative team environments and adapts to changing demands. Skilled in relationship building, negotiation, and communication.
Overview
24
24
years of professional experience
Work History
Credit Card Sales Representative
PC Financial MasterCard
02.2025 - Current
- Collaborated with team members to develop innovative marketing strategies for promoting credit card products and services.
- Enhanced sales performance by conducting thorough market research to identify potential clients and target audiences.
- Conducted successful cold calls to generate new leads and expand the company''s client base.
- Utilized advanced CRM software tools for efficient lead tracking, follow-ups, reporting, and overall pipeline management activities.
Installation Assistant
CK RENOVATIONS 911
09.2024 - 02.2025
- Reduced project completion time by effectively coordinating with team members and managing tasks.
- Identified opportunities for process improvement within the installation department, leading to increased efficiency and cost savings.
- Enhanced installation efficiency by streamlining processes and optimizing team collaboration.
- Spearheaded safety initiatives, reducing workplace accidents and promoting a safe working environment.
Reservations Manager
GROUP YSURI HOTELS
04.2022 - 06.2023
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Warehouse Manager
Bimbo S A De CV
02.2021 - 04.2022
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Ensured compliance with industry regulations and company policies through diligent oversight of all warehouse activities.
- Improved order fulfillment rates by optimizing picking, packing, and shipping procedures.
- Managed a team of warehouse staff to ensure timely completion of tasks and adherence to safety protocols.
- Delivered reliable customer service by addressing inquiries promptly and resolving issues effectively through clear communication channels within the organization.
Reservations Manager
EL PUEBLITO SAYULITA BOUTIQUE HOTEL
02.2019 - 01.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Store Owner
Oxxo
03.2017 - 01.2019
- Increased customer satisfaction by implementing efficient store operations and providing exceptional customer service.
- Focused on sustainability efforts by reducing energy consumption, minimizing waste output through recycling programs, and sourcing eco-friendly products where possible.
- Maximized profitability by implementing cost control measures and optimizing pricing strategies based on market trends.
- Facilitated regular team meetings to encourage open communication between employees about ongoing challenges or opportunities within the store''s operations.
- Exceeded local competition in sales performance through ongoing analysis of marketplace trends and adapting store offerings accordingly.
Special Needs Babysitter
FourSeasons
01.2006 - 01.2018
- Collaborated with parents to create customized care plans addressing specific challenges and goals for each child.
- Educated siblings on how to interact positively with their special needs brother or sister, fostering inclusive family dynamics.
- Managed challenging behavior effectively by implementing positive discipline techniques.
- Ensured child safety by closely monitoring indoor and outdoor play environments.
- Developed strong relationships with both parents and children, fostering trust and open communication.
Night Manager
Fiesta Inn
01.2016 - 03.2017
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
Hotel Receptionist
Westin Resort and Spa
05.2013 - 01.2016
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
Spa receptionist
Dreams puertoVallarta
08.2012 - 05.2013
- Escorted clients to spa areas, treatment rooms, and offices.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Handled sensitive client information discreetly while adhering to privacy regulations and company policies.
Business Executive
Bancomer S A de CV Tijuana
01.2010 - 04.2012
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
- Cultivated long-term relationships through focused effort on customer's unique needs and finding best solutions.
- Developed strategy to combat increased competitive presence within territory.
Waitress, kids club, Bartender
Four Seasons Resort
02.2006 - 12.2009
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Tour guide, Snorkeling guide, Bartender
Cruceros de pesca deportiva SA de CV
07.2001 - 02.2005
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
Education
Graduate Certificate - Accounting
CREATE CAREER COLLAGE
Vancouver, BC06-2025
Certificate of Technical Studies - Accounting And Finance
HIGH SCHOOL SIGLO XXI
PUERTO VALLARTA09-2009
DIPLOMA - HAIR DRESSER
INSTITUTE BEAUTY SERVICES
PUERTO VALLARTA MEXICO06-2004
Skills
- Goal oriented
- Strong negotiation
- Persuasive speaking
- CRM software expertise
- Client relationship building
- Teamwork and collaboration
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Credit Card Sales Representative
PC Financial MasterCard
02.2025 - Current
Installation Assistant
CK RENOVATIONS 911
09.2024 - 02.2025
Reservations Manager
GROUP YSURI HOTELS
04.2022 - 06.2023
Warehouse Manager
Bimbo S A De CV
02.2021 - 04.2022
Reservations Manager
EL PUEBLITO SAYULITA BOUTIQUE HOTEL
02.2019 - 01.2021
Store Owner
Oxxo
03.2017 - 01.2019
Night Manager
Fiesta Inn
01.2016 - 03.2017
Hotel Receptionist
Westin Resort and Spa
05.2013 - 01.2016
Spa receptionist
Dreams puertoVallarta
08.2012 - 05.2013
Business Executive
Bancomer S A de CV Tijuana
01.2010 - 04.2012
Waitress, kids club, Bartender
Four Seasons Resort
02.2006 - 12.2009
Special Needs Babysitter
FourSeasons
01.2006 - 01.2018
Tour guide, Snorkeling guide, Bartender
Cruceros de pesca deportiva SA de CV
07.2001 - 02.2005
Graduate Certificate - Accounting
CREATE CAREER COLLAGE
Certificate of Technical Studies - Accounting And Finance
HIGH SCHOOL SIGLO XXI
DIPLOMA - HAIR DRESSER
INSTITUTE BEAUTY SERVICES
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