Ivonne Acuna

• Lead administration and optimization of SAP SuccessFactors solutions supporting 16,000+ associates across North America while improving employee experience, operational efficiency, and data governance.

HR Systems & Operations

• Serve as functional lead across Performance Management, Talent Intelligence Hub (TIH), Succession, and Mentoring modules.
• Translate business requirements into scalable HR system solutions through configuration, testing, release management, and governance.
• Partner with Security teams to maintain appropriate employee data access and role-based permissions.
• Manage issue resolution and collaborate with offshore support teams to troubleshoot and implement sustainable solutions.

People Systems Transformation & Automation

• Led implementation and enhancement activities across enterprise HR technology initiatives including Talent Intelligence Hub, Growth Portfolio, Succession enhancements, and AI-enabled Performance Management capabilities.
• Evaluated and recommended new platform capabilities to improve employee experience and operational effectiveness.
• Supported implementation planning, testing strategy, launch readiness, and stakeholder adoption for new features and business initiatives.
• Helped drive transition toward a skills-based talent environment through cross-functional planning and execution.

Performance & Talent Management

• Own end-to-end administration and configuration of enterprise performance processes including forms, workflows, communications, and business rules.
• Implemented AI-enabled functionality to support associates and leaders with performance and competency comments.
• Enabled new Succession capabilities including Presentations and Talent Card enhancements while supporting redesign of future-state succession processes.
• Delivered training, demos, and stakeholder presentations to increase adoption and improve user experience.

Compliance, Audit & Data Governance

• Coordinate SOX audit support including audit documentation, evidence gathering, system validation, and compliance readiness activities.
• Partner with Employee Central teams to audit HR data, identify inconsistencies, and support remediation efforts.
• Maintain confidentiality and integrity of sensitive employee information including performance, talent, and organizational data.
• Lead testing and business readiness activities across 2 annual HR platform upgrade cycles to minimize operational disruption.

Documentation & Operational Excellence

• Create and maintain SOPs, testing scripts, process documentation, governance standards, and training materials.
• Standardized support practices and user education efforts that contributed to a 40% reduction in incoming support tickets.
• Serve as subject matter expert and trusted advisor across HR technology initiatives and regional expansion efforts supporting Canada and Mexico.

Key Results

• Supported HR systems for 16,000+ associates across North America.
• Reduced support ticket volume by 40% through process improvements and proactive user enablement.
• Led testing and readiness efforts across 2 annual upgrade cycles.
• Expanded HR process adoption across multiple Honda entities.

• Managed day-to-day People Operations and employee lifecycle processes while improving recruiting operations, compliance, and employee experience.

Employee Lifecycle & People Operations

• Facilitated end-to-end recruitment activities, including crafting job postings, conducting candidate screenings and interviews, and managing background and reference verification processes.
• Executed onboarding processes including orientation, HR documentation, payroll coordination, I-9 completion, background checks, drug testing, and provisioning of company resources.
• Processed employee lifecycle transactions including promotions, terminations, offboarding, severance documentation, and final pay administration.
• Administered employee benefits including medical, life, disability, stock programs, 401(k), and reimbursement plans.
• Oversaw FMLA administration, managed workers' compensation cases, and addressed employee support inquiries.

Performance, Compliance & Documentation

• Assisted managers in executing coaching conversations and performance improvement plans to enhance team effectiveness and address employee relations issues.
• Maintained employee records and ensured confidentiality and accuracy of HR data and documentation.
• Conducted companywide I-9 audit reviewing 100+ employee records, identified compliance gaps, and partnered with legal counsel to implement corrective actions.
• Developed and improved HR processes and documentation to support operational consistency.

Key Results

• Improved employee satisfaction with HR support-60% of employees reported stronger follow-up and communication practices.
• Redesigned recruiting operations resulting in a process that improved recruiting efficiency by approximately 90%.
• Filled a position that had remained open for 6 months within 3 weeks after implementing recruiting improvements.
• Completed enterprise I-9 audit and strengthened compliance controls through partnership with legal counsel.