IVIRTA Memo

· Building and Maintaining Partnerships

Establishing relationships with agencies, private companies, and international organizations.

· Communication and Public Relations

Managing communication strategies, public messages, and representing Albanian Post at events and meetings.

· Chat assistance with UPU

(Universal Postal Union) tracking system program

· Monitoring and Reporting

Tracking external developments, trends, and policies affecting postal services and providing reports to management.

· Customer Service

Assisting customers at the post office, answering questions, and providing information about postal services.

• Data base management.
• Responding emails, online chat, phone calls and other inquiries from customers, employees, and management.
• Record-Keeping to-date records, files, and databases.
• Payment Arrangement and Negotiation.
• Recovering outstanding debts from customers who have fallen behind on their payments. Collect overdue payments while maintaining a positive customer relationship and adhering to legal and professional standards.
• Document Processing.
• Preparing, processing, and distributing documents, such as reports, invoices, and contracts.
• Resolving customer complaints and concerns in a professional manner.

· Managing databases and records, such as competition results, event schedules, athlete and coach registration.

· Providing support and facilitating communication among officials, athletes, coaches, and other, such as answering questions, resolving issues, and providing information on programs and services.

· Coordinate with clubs, coaches, and member organizations.

· Scheduling: Coordinating meetings, appointments, and travel arrangements.

· Coordinating logistics for events, including venue booking, equipment rental, and volunteer management.

· Representing the federation at meetings, events, and other functions as required.

· Oversee athlete eligibility and registration systems.

· Oversee competition organization and scheduling .

· Represent the federation at international official events and meetings.